Learning Platform Experience Manager

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.

Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want.  But all of that movement is visible on the network... if you can see it.

By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

The Learning Platform Experience Manager is responsible for fostering engagement and creating a seamless user experience across learning technologies. This role owns content curation, promotion, and data-driven system enhancements. The Learning Platform Experience Manager plays a central role in increasing utilization and enriching digital engagement initiatives, directly impacting customer adoption and the overall success of our learning programs.

 

Key Responsibilities

Platform Management  & Experience

• Lead front-end platform customization to maximize engagement and enhance the user experience
• Execute self-directed training content publication, including associated quality reviews
• Manage events and user groups for virtual instructor-led training (vILT) sessions
• Design, document, and implement scalable technology solutions for digital learning
• Maintain user access permissions and syndicated content
• Monitor and analyze platform activity to generate actionable insights and inform strategy
• Investigate reported issues and provide basic LMS support related to student records/learner data
• Collaborate with IT to facilitate and track ongoing system enhancements and updates (e.g., integrations) 

Content Operations

• Execute digital engagement strategies to promote training within the Community 
• Partner with CS Ops, Customer Success, and Technical Support to create and support digital campaigns 
• Deliver surveys and interface with customers to gather feedback 
• Provide multimedia support to Learning Experience Designers, including minor edits and file preparation for various learning assets

 

Required Qualifications

• Four-year degree or equivalent in web development, instructional technology, graphic design, or a related discipline  
• 3+ years of experience with Learning Management System administration, Content Management System administration, or Community management 
• 3+ years of  front-end web experience with demonstrable skills in HTML, CSS, and JavaScript 
• Travel up to approximately 25% (US)
• Work cooperatively with others within the organization and other cross-functional stakeholders.
• Work well in fast-paced, high-stress environments.
• Has predictable, reliable attendance.

 

Preferred Qualifications

• Skilljar LMS administration experience
• Technical certifications: Front-end development, UX, digital marketing, web analytics
• Graphic, web, or UX/UI design portfolio of professional work available

 

Skills and Competencies

• Proven capability in content management and system administration (LMS or similar technology).
• Exceptional organizational, analytical, and problem-solving abilities.
• Proficiency in applying user-centric design principles, with experience using design technologies such as Adobe Creative Cloud and/or Figma. Attention to detail and focus on quality across outputs.
• Customer-centric attitude and a genuine passion for technology and digital user enablement.
• Professional presentation and delivery skills with enthusiasm. Charisma and passion for technology.  
• Foundational knowledge of IT environments, troubleshooting, and networking concepts.
• Demonstrated ability to quickly learn complex technical concepts.

 

 

 

The base salary for this role is between $110,000 - $120,000 plus annual bonus 

 

ABOUT EXTRAHOP:

ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR).  Since 2007, the company has