Senior Product Designer - Design System, Craft

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make an impact:

We’re looking for a Senior Product Designer to take a dual focus: leading the continued evolution of our Aurora design system and raising the bar for craft and quality across our product design team.

Aurora is already a mature, well-adopted system with thoughtfully crafted components (and even a workflow to push token changes from Figma to GitHub!) Your role will be to build on this solid foundation: shaping the future of the system, driving adoption, and ensuring it scales as our product grows.

At the same time, you’ll champion design excellence by providing guidance, sharing best practices, and helping designers deliver thoughtful, polished, and accessible experiences. You’ll collaborate closely with designers, engineers, and product teams to ensure scalable, high-quality design work while serving as a multiplier across the organization.

You’ll get to:

• Elevate design standards across the team, providing feedback and insights that foster a culture of excellence and continuous improvement.
• Engage in all facets of design system work, from architecting components and patterns in Figma, to writing guidelines, driving adoption, and partnering with engineering on implementation, prioritization, and strategy.
• Collaborate with designers and engineers to ensure the system scales effectively and meets the diverse needs of our product.
• Audit product surfaces to identify inconsistencies and quality gaps, then work with teams to drive pragmatic, high-impact improvements.
• Create tools, documentation, and resources that help designers and engineers do their best work.
• Champion visual and interaction polish across the product experience, ensuring every detail feels refined.
• Mentor and support other designers, helping them strengthen their craft and apply systems thinking in their day-to-day work.

We are looking for people who have:

• Strong organizational skills, with a track record of leading projects with precision and efficiency.
• Excellence in asynchronous communication, able to articulate ideas clearly and collaborate effectively across distributed teams and time zones.
• 6+ years of experience in product design, with a proven ability to build and evolve design systems at scale.
• Expertise with all of the latest and greatest technologies for component architecture in Figma: props, variables and modes, branching, slot components, etc.
• Strong visual design sensibilities, with an eye for detail and a portfolio that demonstrates craft and quality.
• Experience working closely with engineers and contributing to component development.
• A balanced approach to systemization, knowing when to standardize and when to allow flexibility.
• A multiplier mindset, actively mentoring, creating patterns, and improving documentation to level up the ent