Vice President (Executive Support)

Position Information

Hiring Manager:

Associate Director

Department:

Technology Solutions

Department Overview

The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

Technology Solutions is seeking a motivated individual to provide exceptional white-glove, concierge technology support for our top executives and their administrative teams. This individual will work diligently to maintain a positive working relationship with the Executive Team by becoming a subject matter expert in all aspects of its technology stack and ensuring best-in-class support is provided in accordance with our standards and best practices. Candidates must possess strong interpersonal skills and ability to interact professionally and confidently with both the Executive Team they are supporting as well as the broader TS Team. Candidates must have excellent problem-solving skills, a keen attention to detail and relevant technical skills.

Responsibilities include:

• Serving as the main point of contact for designated senior leaders, addressing their technology needs while ensuring accountability on behalf of the TS Department
• Balancing fast resolution and delivery in a high-pressure environment with well-established processes and procedures
• Providing expertise related to the deployment and support of issued equipment, including but not limited to laptops, mobile devices, printers and personal networking equipment
• Triaging, diagnosing and resolving technology-related issues affecting the Executive Team; advancing issues to appropriate resolution teams in a timely manner and maintaining oversight through resolution
• Providing tailored communications and training related to impactful environmental and process change as required
• Ensuring that proper security procedures and internal processes are being upheld
• Conducting monthly audits of the supported technology environment to ensure compliance with internal standards
• Developing and maintaining detailed documentation and standard operating procedures; ensuring Help Desk documentation remains up to date and aligned with those procedures
• Proactively identifying ways to increase the team’s ability to support senior leadership, reduce chronic issues and improve the overall user satisfaction of Executive Team members as it relates to their technology and the services provided by the TS Department

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required in a relevant field 
• 10+ years of IT support experience with at least 2 years of Executive / C-Level support  
• Proven expertise with Microsoft Windows, iOS and Microsoft 365 (specifically Outlook and Teams)
• Thorough understanding of Azure Virtual Desktop, Active Directory, networking principles, two-factor authentication and mobile communications; familiarity with overall LAN and WAN concepts and how it applies to the Firm’s infrastructure
• Some travel will be required to visit remote offices and / or personal residences
• Self-motivated, team-oriented, flexible and able to multi-task with keen prioritization skills
• Excellent analytical and problem-solving skills
• Exceptional verbal and written communication skills
• Proficient in delivering exceptional customer service
• Motivated by a fast paced, complex environment
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions:  Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

• Leadership:  Role models in this