Director of Product Management

As Calabrio expands globally, we are seeking a dynamic and visionary Director of Product Management to lead the development, innovation, and execution of our Calabrio ONE suite and Partner solutions. This senior leadership role will play a pivotal role in defining the strategic direction, vision, and roadmap for our product offerings, with a particular focus on AI-driven enhancements and solutions.

The ideal candidate will bring a blend of deep product management experience, advanced AI knowledge, and a passion for delivering innovative, secure, and reliable products that drive value for our customers, partners, and Calabrio’s business. This is a hands-on, strategic leadership position that requires both the ability to guide teams and execute product strategies while adapting to the rapidly evolving landscape of contact center industry and AI technology.

Key Responsibilities

• Customer Insights: Gather and analyze customer feedback and market data to guide product decisions and ensure relevance in the market. Conduct market research and competitive analysis to identify trends and opportunities.
• Product Strategy: Define and communicate the long-term vision and roadmap for C1 product and partner roadmap, ensuring alignment with company goals and market trends.
• Cross-Functional Leadership: Collaborate with engineering, sales, marketing, and customer success to deliver impactful products. Work closely with AI-focused engineering teams to ensure the product roadmap includes innovative AI features that address evolving customer needs and market demands.
• Product Lifecycle: Oversee the product lifecycle from ideation to delivery, ensuring timely and high-quality launches.
• Go-To-Market Strategy: Partner with sales and marketing teams to define positioning, messaging, and enablement for product success and highlighting AI-driven capabilities.
• Performance Metrics: Define and track KPIs to measure product impact, customer satisfaction, and business outcomes.
• Team Leadership: Lead and mentor a team of product managers and other professionals, fostering a culture of innovation and accountability.
• Manage product budgets and resources, ensuring alignment with strategic priorities and financial targets.
• Stakeholder Communication: Keep internal and external stakeholders informed of product vision, progress, and results.
• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations, etc., is key to success in this role.

Success Criteria:

• In-depth knowledge of AI technologies, including machine learning, NLP, and intelligent automation, with experience in applying these technologies to solve real-world problems.
• Exceptional strategic thinking and business acumen, with the ability to align product strategy with business objectives.
• Expertise in agile product development methodologies and cross-functional team leadership.
• Ability to analyze market trends, customer feedback, and competitive products to drive innovation.
• Strong communication, presentation, and interpersonal skills.

Requirements

• 10+ years of experience in product management, with at minimum 5 years in leadership roles, preferably SaaS and AI solutions.
• Proven experience in managing complex product portfolios including AI driven solutions, ideally within enterprise software or workforce optimization products.
• Bachelor's degree in engineering, Computer science is a must. MBA or advanced degree is highly preferred.
• Significant experience in business and commercial management roles including business case and pricing for AI driven solutions is essential.
• Strong analytical and quantitative skills; data and fact-based decision.
• Hands-on experience in strategic planning and business case development

Benefits

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay f