Senior Manager- Enterprise Sales (Southern Europe)

<h3>Company Description</h3><p>Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in <strong>San Mateo, California,</strong> Freshworks has a global team operating from<strong> 13 global locations</strong> to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service (SaaS) to enable a better customer experience (CRM, CX) and employee experience (ITSM). </p><p>Freshworks’ cloud-based software suite includes <strong>Freshdesk </strong>(omni-channel customer support), <strong>Freshsales</strong> (sales automation),<strong> Freshmarketer </strong>(marketing automation), <strong>Freshservice</strong> (IT service desk), <strong>Freshchat (</strong>AI-powered bots), supported by Neo, our underlying platform of shared services.</p><p>Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.</p><h3>Job Description</h3><p>As our Senior Manager for Enterprise Sales (Southern Europe) , you will be responsible for developing and executing our sales strategy to drive revenue growth and market penetration. You are based ideally in Paris  and will lead a high-performing sales team, build strong relationships with key stakeholders, and contribute to Freshworks' business growth. Ideally, you have a proven track record in selling enterprise  SaaS solutions, specifically in the areas of ITSM and CX, combined with a can-do, resilient attitude and strong leadership skills.</p><ul><li><p>You will report to a General Manager for the South Europe and DACH region, being the face of Freshworks in the region</p></li><li><p>Develop and formulate  a compelling annual plan, enabling a culture of execution to drive new customer acquisition, expanding existing ones and ensuring high retention rates on existing accounts</p></li><li><p>Build and manage a high-performing sales team, being responsible for performance management</p></li><li><p>Manage  two Senior Sales managers and 12 Account Executives to date, also  participating and driving client and prospect meetings</p></li><li><p>Ongoing mentoring and development of the sales team, including recruiting, hiring and training new reps on the sales process</p></li><li><p>Collaborate with cross-functional teams, including Business Development, Marketing, Solution Engineering, Customer Success and HR, to align sales efforts with company goals</p></li><li><p>Drive and close both strategic/complex deals as well as regular run rate deals</p></li><li><p>Conduct weekly, monthly, and quarterly forecast meetings, business reviews, monitoring of the sales activity of the team, and tracking of results</p></li><li><p>Monitor market trends, competitive landscape, and customer feedback to identify opportunities for product and service enhancements</p></li><li><p>Forecast sales projections, track performance against targets, and provide regular reporting to senior management</p></li><li><p>Act as a role model for the embodiment of the Freshworks CHAT culture and values</p></li><li><p>Act as an external spokesperson and evangelize Freshworks’ vision, values and brand across the board in the DACH markets, through public events, interviews and published content</p></li></ul><p> </p><p> </p><h3>Qualifications</h3><ul><li><p>3-5+ years of experience in a managerial role.</p></li><li><p>8+ years of software sales experience.</p></li><li><p>Strong background in selling SaaS solutions, ideally in the CRM domain.</p></li><li><p>Strong experience in working with Enterprise Customers.</p></li><li><p>Excellent knowledge of the Southern European market and demonstrated success in driving sales growth in the region.</p></li><li><p>Exceptional leadership and managerial skills, with the ability to inspire, empower and motivate a sales team, being resilient in moments of change and ambiguity.</p></li><li><p>Strong negotiation, communication, and presentation skills.</p></li><li><p>Entrepreneurial mindset with the ability to thrive in a dynamic, rapidly evolving organization.</p></li><li><p>Fluency in both English and Italian OR Spanish. (business professional) </p></li><li><p>A strong network of executives within the customer/prospect base.</p></li></ul><h3>Additional Information</h3><p><strong>These are some benefits you can expect from us in return</strong></p><ul><li>25 days annual Paid-Time-Off (PTO) + additional 5 days off for the 1st 5 years of service</li><li>Life &amp; Long-Term Disability insurance</li><li>Learning &amp; Reading budget of up to €1.000 per ye