Senior Product Designer

Waymark is a team of healthcare providers, technologists, and builders whose mission is to bring the best healthcare to people with Medicaid benefits.  Guided by the communities we serve, we bring support and technology-enabled care to help primary care providers keep Medicaid patients healthy.  We are building the tools and designing an approach to enable care to reach the patients who can benefit most.  

Our core values embody the essence of what makes Waymark a unique team today, and what we look for, nurture, and sustain as a team. We are bold builders, believing that the greatest challenges in care delivery can be solved when we harness the power of community and technology. We are humble learners, seeking feedback and perspectives different from our own, and welcome challenges to our conclusions. We experiment to improve, actively seeking data to inform decisions and to assess our own performance. We act with focused urgency, our commitment to our mission drives us to tirelessly pursue results.

If this vision resonates with you, we hope you consider bringing your creativity, your energy, your curiosity to Waymark.

About this role

We're seeking a talented Product Designer to join our growing team and help shape technology that directly improves healthcare outcomes for underserved communities. As our second designer, you will report to our Head of Product, and will work closely with our product management team, engineering team, and current product designer to create user experiences that make healthcare more accessible and effective for Medicaid patients.

You'll be designing for community-based care teams who often face challenges from inadequate technology support. Our approach of 'participatory design' differs from traditional healthcare software that focuses on billing and administrative coding requirements. Instead, you'll create solutions that amplify the impact of hyperlocal programs and eliminate manual labor that contributes to care team burnout.

Responsibilities

Community-Centered Design

• Conduct user research with community health workers, pharmacists, therapists, care coordinators, and patients to understand pain points and design solutions that eliminate manual workarounds
• Design with and learn from communities we serve, building solutions that celebrate the wisdom of lived experiences
• Create user flows and interfaces that prioritize patient care over cumbersome, billing-focused systems

Product Design & Development

• Design end-to-end experiences for our proprietary CRM platform that supports automated patient outreach, appointment scheduling, and care coordination
• Create user-friendly and customizable interfaces that reveal actionable insights to care teams, enabling them to focus on patients' goals rather than administrative tasks
• Design AI-assisted workflows that feel trustworthy and enhance (rather than replace) human-centered care
• Ensure all designs meet healthcare compliance standards (HIPAA, accessibility requirements)

Collaboration & Impact

• Collaborate with cross-functional teams composed of engineers, product managers, and data scientists to implement and iterate on changes to the user experience based on feedback from care teams
• Partner with our current designer to evolve our design system and establish patterns for community-based care technology
• Contribute to product strategy discussions with a team that embodies our core values and wants to have a voice in the future of community-based care

Minimum Qualifications

• 3-7 years of product design experience, preferably with AI, healthcare technology, or mission-driven organizations
• Strong portfolio demonstrating human-centered design process and solving complex workflow challenges
• Proficiency in design tools (Figma, Sketch, etc.) and rapid prototyping methods
• Experience with user research to identify problems to solve, and user testing to validate efficacy of potential solutions
• Understanding of healthcare compliance and working within regulated environments
• Strong communication skills and experience managing cross-functional stakeholders and presenting work to leadership
• Passion for boldly building technology while learning with humility, focused urgency, and bias towards experimentation
• Commitment to building inclusive solutions designed specifically for communities that have been historically excluded because of language, race, poverty, substance use, or sexual identity
• Belief that results matter more than rhetoric, with focus on improving access and outcomes for Medicaid beneficiaries
• Scrappy self-starter comfortable working in a startup environment with ambiguity, fast pace of change, and