Customer Success Representative (Part Time)

✨ Where do we hire from? Find out more about hiring at TestGorilla

Working hours & eligibility

• Shift: 3:00 pm – 8:00 pm UTC, Monday to Friday
• Weekly hours: 25 hours (5 per weekday)
• Eligible locations: Candidates must reside in time zones between UTC–6 and UTC+1
• Important: Please do not apply if you are outside these time zones, even if you believe you can cover the hours.
  • Also, check our hiring country list to confirm that your country is eligible before applying. 

This role often creates a very high volume of applications. To ensure we create a fair and equitable experience for everyone and to ensure we are able to meet our strategic hiring timeline for this position, we will be closing this application process on Friday 17th October at  11:59pm (UTC)

Hi there, I'm Tom, Head of Customer Support at TestGorilla. We’re excited to share more about the Part-Time Customer Success Representative (CSR) role and our team.

About TestGorilla

Imagine a world where everyone lands their dream job. TestGorilla is empowering one billion people to do just that, as we revolutionise the hiring process with skills-based talent discovery. Our platform discovers, evaluates, and matches talent to dream jobs based on who they really are and what they can truly do. We combine sourcing, screening, and scientifically-validated assessments to reveal the complete picture of each candidate.

Unlike hiring tools that focus on experience and rely on assumptions, TestGorilla surfaces the best talent with the most relevant skills, giving teams the context they need to hire smarter, faster, and more fairly. We stand for diversity, act with integrity, and put talent first. We celebrate individuality and creativity and believe in a workplace where you can make a big impact. Our team works in a flexible, autonomous environment with a focus on well-being and results.

It’s an exciting time to join TestGorilla. Right now, we’re working hard to unlock the next phase of our growth. With thousands of customers and millions of candidate profiles, the potential of our platform has never felt greater! Join us in creating a future where skills matter most, and everyone has the chance to land their dream job

About the role

As our Part-Time Customer Success Representative, you'll be essential in achieving TestGorilla's vision of helping one billion people land their dream job. You'll be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it. This isn't just a role; it's your chance to make a real difference by becoming an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way. Join our driven, remote-first team, and let’s achieve these ambitious goals together.

Want to see what it's like to join the Customer Success team and make an impact as a Part-time CSR? Get an inside look in this quick video:

Responsibilities

• Answering written support inquiries, through email and chat in a manner geared toward creating truly successful candidates by helping to:
• Ensure they are able to successfully complete their assessments
• Troubleshoot issues when they occur and liaise with customers to ensure resolution
• Help candidates navigate the assessment flow
• Assisting as needed with things like documentation, research, and other side projects
• Providing customer-focused feedback to other teams, inspiring a success mindset throughout the organization

What you’ll bring

• You are inspired by our mission to put 1 billion people in dream jobs
• You are fully aligned with our