Director Mobility Product Management

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

Be part of a team that creates exceptional customer value, generates long-term competitive advantage, and delivers year-after-year profitability for TNS and the Communications Division. Are you interested in driving change in mobility & roaming products and services. As the Director of Mobility Product Management, you will lead the mobility services and roaming services at TNS. You will utilize your entrepreneurial prowess to drive strategy of TNS business, technology, and design. If you are a passionate Team Leader that thinks ahead, drives change and doesn’t settle for the status quo, we are looking for you to join the TNS team.

Responsibilities

Duties and Responsibilities

Key Responsibilities

• Drive change, growth the TNS Mobility and Roaming product suites

• Lead others and drive results based on your vision

• Engage with carriers and vendors to ensure optimal cost and service for data, voice, SMS and numbering

• Work with the Technology teams to ensure service is maximized and projects are delivered quickly

• Oversee product costs which include, vendor, peering and other product expenses such that costs are minimized while ensuring product quality is maintained and further enhanced

• Negotiate Mobility and Roaming agreements with Tier 1 – Tier 4 operators, both in the U.S. and outside U.S.

• Contribute to the finance team to ensure forecasting costs, revenue and product margin are correct and update product financials as/when required

• Collaborate to provide/create data to measure the success of the Mobility team

• Manage carrier, and interconnect/roaming partners and Mobility projects across the company and ensure project delivery in time and budget

• Leader of all product lines, assuring product margin and revenue goals are met

• Deliver business value to drive sales, improve efficiency, and improve customer satisfaction

• Be the leader in delivering value, strategic vision and product roadmaps for your designated products and services

• Support business reviews and present across all levels of the organization

• Drive the product lifecycle from market development to market decline

• Create product / business plans to determine product and service feasibility

• Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs

• Develops and executes strategic plans in support of key objectives derived from the Balanced Scorecard

• Drives business growth by applying domain expertise to provide thought leadership and translate vision into action

• Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the product

• Knowing your customers by having ongoing discussions, both face to face and team meetings, and documenting these discussions for strategic review

Operations

• Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmap

• Drives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product vision

• Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings

• Resolve issues within or across product teams that may impair teams from delivery of a quality product to meet strategic, financial, and technical goals

• Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs

• Works across legal teams to develop, review customer and third-party partner contracts

Skills and Experience Required:

• Accepting constructive feedback from other team members

• Actively listen to problem discussions and propose various solutions

• Actively listen to problem discussions and propose various solutions

• Work as a member of project team and make the necessary contributions for the role

• Being on time, participative and showing a willingness to help other team members