Lead UX Designer

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Overview:

We are looking for a talented and experienced Lead UX Designer to join our team and support the user experience design efforts for our Diagnostic and Preventive Services product line. As the Lead UX Designer, you will be responsible for providing design leadership for your product area and ensuring the delivery of exceptional user experiences that align with our business objectives. Your expertise in UX design, user research, design strategy, and service design will be essential in shaping our new service offerings and evolving the healthcare experience for our clinicians and members. 

Job Responsibilities:

• Lead the UX and service design process for your product areas, from early stage research to implementation and ongoing refinement.

• Set the design vision and strategy for your digital products, ensuring they align with user needs, business objectives, and industry best practices.

• Manage and prioritize design projects for your specific domain and ensure timely delivery of high-quality design deliverables.

• Identify opportunities for and conduct generative and evaluative research to gain deep insights into our users, help shape product strategy, and inform design decisions.

• Collaborate closely with cross-functional teams, including product managers, developers, other designers, and additional stakeholders across the organization.

• Translate user insights and business requirements into intuitive, engaging, user-centered design solutions.

• Present design concepts, solutions, strategies, and user research findings to stakeholders and effectively demonstrate the value of a user-centered design approach.

• Identify and measure UX metrics for your product that tie to product and business goals and that show a clear impact to the organization.

• Help foster a collaborative and innovative design culture within the team and provide mentorship and support to other designers as needed.

• Infuse the culture with a user-centric, design thinking mindset and advocate for the importance of UX within the organization.

Qualifications:

Education Requirements: 

• Bachelor's or Master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields.

Required Qualifications

• Minimum 8 years experience in UX, Interaction Design, or Product Design with 2 years experience leading design initiatives and directing the work of other designers

• Proven experience as a UX designer at a senior level or above, driving and delivering design from initial concepts through iterative implementation, with a strong portfolio showcasing your design work and leadership skills.

• Deep knowledge of user research techniques, including both generative & evaluative methodologies.

• Strong analytical and problem-solving skills with the ability to translate complex user needs into intuitive and engaging design solutions.

• Proficiency in UX design tools such as Sketch, Adobe XD, Figma, or similar software.

• Strong expertise in user-centered design principles, methodologies, and best practices.

• Exceptional communication and presentation skills, with the ability to effectively articulate user needs, design concepts and rationale, strategies, and research findings to stakeholders and gain support and commitment.

• Proactive and self-motivated with a strong attention to detail.

• Ability to work collaboratively with cross-functional teams and manage multiple projects in a fast-paced environment.

• Experience with design thinking methodologies and facilitating design workshops.

• Previous experience in an Agile development envi