Customer Support Specialist - Quincy, IL

Job Description

Commercial Sales Coordinator
Quincy, IL
ADM Animal Nutrition

We have an immediate opening for Sales Coordinators at our Quincy, IL location.  This is a Monday through Friday in office role, 7 AM to 4 PM.

This position will coordinate efforts with sales, production, trucking, warehouse, inventory management, formulations and quality assurance to meet customer needs and expectations.  Detailed responsibilities for this position include:

• Customer service, to include: order taking, order entry and processing; handling initial customer complaints; handle product returns, credit and debit memos; provide product and pricing information as requested, ability to detail products as required; order follow-up; delivery schedules; product shortages; pricing changes; monitor accounts receivable; generate reports for customer history and product sales information; communicate market trends and supply issues; supply MSDS forms, spec sheets, product tags and labels as necessary; investigate and resolve all shipping, pricing and order entry errors.
• Key contact for sales team to execute, facilitate, research, and organize sales needs and requests.
• Facilitating the Formulations department on communicating changes to existing formulas and setting up new formulas for new/existing customers as requested by sales and customer base.
• Work closely with production facilities to coordinate production, logistics, availability, and communicate as necessary to customer, sales, etc.
• Monitor customer orders to help predict market trends and communicate information to purchasing, pricing and sales.

Requirements for this position include:

• Bachelor’s degree preferred, but not required.  One or more years of experience in Customer Service and/or Sales Support.
• Superior verbal and written communications, problem-solving, and organizational skills.
• Demonstrated ability to handle multiple tasks and prioritized work load.
• Strong computer skills, preferably with Microsoft Office applications.
• Extensive keyboard and telephone use, sitting for extended periods of time.

Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.  * If you’ve been in your current position for more than 18 months, supervisor approval is not required.  * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required.   
Hiring Manager- Kendra Taylor
Recruiter- John Wagner

City

Quincy

State

IL - Illinois

Location Country

United States

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

$35,900.00 - $67,500.00