Retail Sales Lead- Dolphin Mall
POP MARTAbout the role
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Opportunity Overview:
What you will achieve:
- Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
- Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
- Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
- Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
- Foster an energetic, inclusive, and engaging environment for customers and team members alike.
Sales & Business Performance
- Help achieve and exceed store sales goals and key performance indicators (KPIs), including sales, conversion, units per transaction (UPT), average transaction value (ATV), and customer engagement.
- Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.
- Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
Store Operations
- Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
- Maintain a clean, organized, safe, and visually compelling store environment.
- Accurately process customer transactions, returns, exchanges, and other POS activities.
- Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
- Help protect company assets by following cash handling, safety, and loss prevention procedures.
Visual Merchandising & Inventory
- Execute POP MART visual merchandising standards, marketing directives, and promotional displays.
- Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
- Refresh merchandising based on inventory levels, product sell-through, and business priorities.
- Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
- Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.
Brand & Community
- Serve as a knowledgeable brand ambassador by staying curren
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