Senior Customer Care Executive

Job Duties:

• Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries

• Plan and suggest the strategy to deal with complicated and complaint cases

• Execute the solution with call agents or may require calling the complainants

• Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication

• Other special tasks as assigned from Manager

 

To succeed in this role:

• University graduate or at least diploma level with pension and finance experience

• At least 2 years of MPF client service experience, both in employer and member level

• Strong MPF and related knowledge

• Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers

• Familiar with checking customer profile with back-office system

• Good problem solving skills

• Fluent in English and Mandarin