A/DW Program Manager

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

- Develops and maintain detailed knowledge of the local labor market Keep apprised of local business needs and job placement opportunities

- Develops plans with employers to identify job openings, alternative work activities and training initiatives

- Works with TDS staff to facilitate job placements

- Contacts and supports employers by assisting with recruiting, interviewing, and hiring qualified candidates

- Enters employer information into all appropriate Databases and monitors employer activities

- Assists with job fairs and employer hiring events

- On occasion may work outside normal business hours to support event, employers, or deadlines

- Responsible for overseeing the project's programmatic activities and operations

- Reviews, recommends, reports, and implements programs to ensure that the project meets contractual obligations and compliance issues

- Analyzes processes and procedures to optimize performance

- Defines and sets operational goals

- Prioritizes assignments and adjusts or adapts service delivery as needed

- Supervises local office team providing oversight to ensure that participants receive quality and timely services and meeting program objectives

- Manages a caseload of participants and provides counseling and mentoring

- Assess participant competencies, work history, education attainment, skills, and abilities Identifies challenges to finding employment and prompts remediation

- Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with outreach/referral and continuing through retention and advancement efforts.

- Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting entire history of a program participant including supportive services issued Understands all technical aspects of the program operation

- Maintains knowledge of applicable federal, state, and local laws, regulations, guidelines, and policies related to welfare and workforce programs

- Reviews eligibility of participants and verify staff record participant activity and progress in state system of record

.- Conducts regular file review and monitoring Maximizes performance and productivity

- Direct/delegate staff responsibilities to meet and/or exceed performance standards

- Reviews staff performance and recommend corrective actions as needed

- Coordinates training activities to ensure that all operations staff are properly trained to implement project activities effectively

- Participates in development and maintenance of standard operating procedures Facilitates meetings with partners to promote full, frequent communication

- Delegates work and resolve issues and conflicts that arise

- Other duties as assigned

Qualifications

- Bachelor's Degree from an accredited university or college or 2 years' work experience in business to business sales, marketing, customer service, staffing or recruiting

- Excellent verbal and written communication and interpersonal skills Demonstrated strong customer service skills.

- Strong presentation skills with public speaking or outside sales experience

- Familiarity with the communities being served, with knowledge and understanding of local needs and resources

- Demonstrated knowledge of labor market trends

- Friendly, professional demeanor Sales or staffing experience preferred Bi-lingual (English/Spanish) preferred Ability to work well in teams and independently

- Proficient in Microsoft Windows and Office (Word, Excel, PowerPoint)

- Ability to work well in teams and independently

- Valid driver's license in good standing and proof of automobile insurance required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in wh