Sr. Clinical Consultant, EB - Team Lead

Are you ready to lead with passion, innovation, and teamwork? We're seeking a dynamic individual to join our Employee Benefits team as a Sr. Clinical Consultant Team Lead. If you thrive in a collaborative environment and have a proven track record of motivating and guiding teams towards success, we want to hear from you. Join us and make a difference!

We are looking to add a Sr. Clinical Consultant, Team Lead to join our Employee Benefits team in Dallas, TX. Candidates thrive in our environment when they harness their collaborative mindset, strong interpersonal communication skills, and a love of learning.

This role will support working with the management team to contribute to the development and implementation of clinical strategies, policies and practices for employee benefit clients.

 

Duties:

Clinical Operations Management

• Responsible for overseeing clinical consulting services regarding the daily operations including:
• Improve the operational systems, processes and policies in support of organizations mission - specifically, support better client reporting, information flow and management, business process, implementation process and clinical client services.
• Play a significant role in strategic planning, including an initiative geared toward operational excellence.
• Act as a liaison with specific outside vendors.
• Oversight of Clinical RFI process to assess programs in market including assistance with summary and analysis of proposals. Negotiate with vendors as needed.

Client Service Responsibilities:

• Perform clinical consulting client services for assigned customers including:
• Review clinical strategies in place and assess future clinical needs of client, develop/implement growth strategies for each client, which results in increased revenue of existing client base as well as Company revenue.
• Manage execution of timelines that clearly identify all tasks, task durations, team resources responsible for completing the tasks and milestones needed to complete assigned projects.
• Draft and deliver client presentations and communications, specific for each client’s employee population.
• Visit and/or travel to client sites to participate in face-to-face meetings, as required.
• Actively develop and manage relationships with existing clients and prospective clients through industry conferences, business groups and community activities.

Clinical Consulting Sales Support & Promotion:

• Assist as requested in the sales and promotion efforts for Holmes Murphy, its partners and affiliates including the following:
• Presentation development and implementation.
• Leadership of strategy meetings, both internal and external.
• Writing articles, blogs and other areas for advancement of the HMA clinical strategy.
• Participation in video and audio recordings for internal and external audiences.
• Sales assistance as requested.

Team Leadership Responsibilities

• Lead and motivate team by:
• Ensure right talent is in the right role for the success of the organization, which may include hiring and terminating employees.
• Coach and counsel team members on areas such as workflow, process and procedure, customer service and client consulting.
• Prepare and conduct performance feedback that defines future goals and objectives and hold employees accountable.
• Foster a high-performance culture by supporting career development and advancement for team members.
• Responsible for timesheet management, including responding to PTO/RTO requests and approving timesheets.
• Participate in compensation decisions for team members, as applicable.
• Facilitate regularly scheduled meetings to foster teamwork.
• Attend team and enterprise meetings, as well as leadership training opportunities offered internally and externally.
• Coordinate initial and ongoing training with Growth & Development and team members on established processes and procedures.
• Support and maintain standardized processes to ensure efficient and effective quality service according to established quality guidelines.
• Provide backup assistance for team members, as necessary.

 

Knowledge, Skills, and Abilities:

• Experience in roles with progressive responsibility and leadership components necessary to lead, coach others and develop a team.
• Demonstrated ability in providing exceptional service to clients, preferably with experience in clinical and employer benefit focused roles.
• Demonstrated customer focus with strong communication, interpersonal and influencing skills, along with ability to adapt communication style to