Account Director

About the company:
Viant is a global medical device partner providing design, development, manufacturing, and assembly services through capabilities in materials, plastics, metals, extrusion, and automation. With nearly 6,000 employees across 24 locations worldwide, it delivers high-quality, life-enhancing products with the scale and expertise to bring devices to market efficiently. Learn more at Viant Medical’s website or on LinkedIn.
About the role:
The Account Director is accountable for developing customer relationships, taking necessary actions to retain and grow existing business revenues, and uncovering and closing incremental revenue opportunities, as per the assigned new business bookings target. This role is a key contributor to the development of their assigned territory growth strategy and is responsible for its execution. The role will provide a strong team and individual (self-motivated) contributions to a cross-functional effort to strengthen and grow assigned customer relationships.
• Work Model: Remote
• Preferred locations: US Midwest/Northeast cities
Key Responsibilities:
• Actively seeks and acquires new business opportunities within the assigned territory/accounts, facilitates the RFQ process (as needed), delivers proposals (with the help of cross-functional team members as appropriate), and closes business.
• Supports the broader organization to ensure revenue retention and organic growth of assigned customers if required.
• Retains and increases the profitable penetration of existing accounts.
• Establishes, maintains, and grows strong relationships with decision-makers at assigned customers.
• Responsible for accomplishing sales objectives, including revenue growth with specific accounts, identifying and prioritizing opportunities, securing resources, and executing sales strategies to meet company objectives.
• Develops and executes specific account strategies to promote revenue growth and increase market share.
• Identifies, engages, and maintains relationships with key influencers/decision-makers through active customer involvement.
• Keeps informed on new products, services, and other general information of interest to customers.
• Stays informed of customer business opportunities, account changes, current conditions, future prospects, and competitive landscape to protect revenue from competitors.
• Collaborates with Commercial, Operations, Quality, and Finance partners to ensure high service levels are maintained and the account growth strategy is properly coordinated and executed.
• Develops and maintains technical expertise related to the company and industry.
• Responsible for maintaining expenses within budget.
• Responsible for generation, reporting, and account review facilitation, as required (including, but not limited to, weekly, monthly, and annual reviews or plans).
• Presents and sells price changes as needed.
• Participates in Scorecards/Drumbeat/Recovery reviews as necessary.
• As a customer advocate, proactively provides Voice of Customer (VOC) to all appropriate internal stakeholders to enable a thoughtful and proactive approach to meeting or exceeding customer needs.
• Works with other Commercial stakeholders and customer service, including the Territory Leader, other Account Managers, Customer Solutions Representatives, and others, as appropriate to advance the growth strategy.
• Actively maintains the CRM tool to allow for a real-time assessment of the assigned accounts’ opportunity-based pipeline value/status and health.
• Develops and owns Customer Communication cadence for assigned customers.
• Aggregates and develops Scorecards/Drumbeat/Recovery materials in support of customer meetings/escalations/reviews.
• Acts as the internal/external point of contact for pricing issues/communications.
• Facilitates (and executes) ad hoc customer requests (i.e., RFIs, Surveys, NDAs, EHS&S questionnaires, etc.).
• Facilitates the contracting process, as required, between Customer, Site, Commercial owner, Quality, Legal, and Finance, including both commercial and quality agreements.
• In collaboration with the Customer and other internal stakeholders, aggregates and performs (as needed and in partnership with planning) forecast collection, analysis, trends, and communication.
• Facilitates Quote/Proposal processes as needed, including Existing Business Quoting, Price Changes, New Business, Tool Refurb requests/quotes, CRM entry/maintenance, and Follow Up.
• Drives and manages CIP communications/tracker.
• Assesses and drives the rebate process as applicable.
Qualifications:
Travel Requirements
• Ability and willingness to travel extensively throughout the assigned account/territory dependent, potentially up to 25%-75% depending on busines