Business Strategy Analyst

Job Description

Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all, fun. Are you FIS?

About the role:

The role of a Business Strategy Analyst in the Client Success Enablement team is responsible for analyzing operations, business needs in order to propose optimized solutions, often related to the operations of account management in the Client Success organization including, processes, scorecards, and system management. Their role consists of identifying problems, collecting and interpreting data, and then translating these insights into concrete recommendations to improve operational or strategic initiatives.

Please note: this role is a full-time position with a required hybrid schedule in the posted location.

About the team:

The Client Success organization provides account management to the companies’ more than 14,000 clients and is accountable for delivering a seamless experience while guiding the client through the lifecycle journey. Client Success is also responsible for developing product expertise to drive value realization through product adoption and help clients achieve their business objectives.

Our team is on a mission to provide unified and proactive relationship management that delivers value realization and client loyalty through product usage, expertise and operational agility.

What you will be doing:

• Develop and maintain comprehensive documentation, including business process flows, systems diagrams, and user guides

• Assisting in gathering and analyzing customer profiles/products to help leadership make data-driven decisions

• Diagrams and evaluate existing processes and drives efficiencies within those processes

• Responsible for complex business and systems process analysis, design, and simulation

• Monitor and track project progress against established plans and budgets

• Communicate project status updates to stakeholders and escalate issues as necessary

• Support project leads in all phases of the project lifecycle, including planning, execution, and closure

What you bring:

Education

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, or related field or equivalent job experience.

Technical & Analytical Skills

• 3–5 years of hands-on analytical experience, ideally in business strategy, revenue operations, sales operations, or similar data-heavy roles.

• Proven ability to build and maintain scorecards, dashboards, and KPI frameworks to monitor performance and business health.

• Experience managing account assignment logic, territory modeling, or quota allocation using structured analytical approaches.

• Demonstrated expertise in revenue tracking, including trend analysis, segmentation insights, funnel visibility, pipeline analytics, and performance measurement.

• Strong experience developing growth forecasts, revenue models, and scenario analyses using statistical or financial modeling techniques.

• Advanced proficiency in Excel (pivot tables, modeling, complex formulas) and familiarity with SQL for data extraction and manipulation preferred.

• Skilled in data visualization tools (Power BI, Tableau, or similar) to create clear, executive-ready dashboards preferred.

• Ability to analyze and interpret large datasets to identify patterns, correlations, and business drivers.

• Strong understanding of metrics commonly used in commercial operations (ARR, MRR, churn, conversion rates, pipeline velocity, segmentation).

Business & Strategic Skills

• Ability to translate analytical findings into strategic recommendations aligned with revenue and growth priorities.

• Experience partnering with cross-functional teams (Strategy, Finance, Sales, etc.) to drive strategic initiatives.

• Comfortable working with ambiguous business problems and structuring them into clear analytical approaches.

• Strong business acumen, with the ability to understand revenue levers, business models, and operational dependencies.

Soft Skills

• Excellent communication skills—able to simplify comp