Audit Services, Claims (Executive)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As the Audit Services, Claims (Executive), you will direct and oversee assurance and advisory services across multiple lines of business and/or staff agencies. Develops, administers, and oversees a risk-based comprehensive audit program. Provides independent, objective assurance services regarding the effectiveness and efficiency of the governance, risk management, and control processes. Oversees the development and administration of long-term strategy and objectives and ensures alignment with Enterprise Audit Plan strategy and objectives. Leads audit staff and oversees audit findings and recommendations regarding key governance, risk management and control processes including, legal and regulatory compliance and regulatory readiness, and the reliability and integrity of financial and operational information. Maintains knowledge of financial services regulations and effectively responds and interacts with regulators.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position.

What you’ll do:

• Leads the design of USAA’s risk-based audit strategy, plan and program for area of responsibility considering USAA’s business strategy and complex regulations and regulatory heightened expectations.
• Supervises and drives operational planning of the audit team – including core business processes and technologies.
• Oversee and direct all aspects of the annual audit plan, specifically related to area of responsibility that is prepared based on risk analysis processes. Monitors and reports progress on this plan to executive management and stakeholders and provides progress updates to Audit Services VP and CAE.
• Monitors, independently and objectively, the governance, risk and control environment for area of responsibility ensuring trends and emerging issues that could impact operations are considered, consolidated, and communicated to Audit and CoSA Executive Management
• Determines, plans and supervises the delivery of the risk-based annual internal audit plan including identifying areas of risk and assigning appropriate risk ratings to ensure that critical business areas are reviewed on a recurring basis for area of responsibility.
• Approves updates to Risk Assessment to include content and rating justification. Assesses completeness of audit universe for assigned areas of business and recommends/approves additions or removals for the universe. 
• Reviews Risk Profile for collection of audit entities for assigned areas of business to ensure appropriateness. Aligns Risk Profile for areas of responsibility to the overall Risk Profile for the organization.
• Participates in the development of audit standards, governance model, operating policies and procedures for inclusion in the Audit Services Manual.  Oversees the implementation of approved changes to maintain an internal audit function and governance model that is consistent and appropriate for the size, complexity and risk profile for area of responsibility.
• Periodically reviews and updates the audit plan to consider the risk profile and emerging risk and issues.  In addition, evaluates the team assessment(s) of the adequacy and compliance with policies, procedures, and processes established by the front-line units and Independent Risk Management to ensure ongoing compliance with the Risk Governance Framework.
• Accountable for the delivery of internal audit work on time, within agreed upon budget, and in accordance with audit methodology, regulatory standards and the Institute of Internal Auditors (IIA) International Standards for the Professional Practice of Internal Auditing.
• Responsible for effectively managing all aspects of the internal audit work that is outsourced which evaluates the adequacy of and compliance with policies, procedures and processes established by the 1st and 2nd line of defense and provides technical and strategic direction to audits and investigations which are sensitive or complex in nature.
• Oversees and approves risk assessments for area of responsibility, including