Onboarding Specialist, Digital Tipping (Full Time Contractor)

Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.

The Onboarding Specialist will play a crucial role in partnering with Customer Success Managers to train and enable housekeeping staff in the effective use of our digital tipping solution. This position is focused on facilitating a smooth onboarding process and fostering strong product adoption through hands-on training and feedback integration. This role offers valuable experience and career development for individuals passionate about customer success and technology in the hospitality industry.
The role is a contract position, with an opportunity to convert to a full-time employee.

Responsibilities

• Collaborate with Customer Success Managers to ensure robust product adoption among housekeeping teams
• Deliver training sessions and materials to housekeeping staff in Spanish, ensuring clarity and engagement with the digital tipping product
• Collect and synthesize real-time feedback from customers to enhance and refine the onboarding process
• Act as a cultural liaison, utilizing hospitality experience and language skills to optimize communication and training effectiveness

Qualifications

• Fluency in Spanish
• Prior experience in the hospitality industry, with a preference for candidates with a background in housekeeping
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse teams
• Enthusiasm for technology and customer service, with a desire to drive innovation in the hospitality sector
• Proactive approach to feedback collection and process improvement

We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?
First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!
Second, we have a list clubs and perks listed below that create space for us to hang out:
Self Improvement Club: We meet each month and share our personal goals for the month.  We are able to expense $75 towards any purchases that helped us achieve these goals.
Fireside Chat: We meet each month to discuss a wide range of issues.  This group was started focused on women's issues and has expanded in scope over the last several months.
$50 to stay at any hotel that uses Canary Check-in
Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!
$500 travel reimbursement: We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!