Director, Product Management- Fraud Case Servicing, Retail Bank

Director, Product Management- Fraud Case Servicing, Retail Bank

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team

As a Product Leader focusing on Fraud Case Servicing, you will:

• Lead our modernization journey for experiences that require expert humans in the loop to protect our customers from fraud and scams. 

• Reimagine our operational processes and leverage capabilities — including agentic automation, money movement, and messaging — to unlock self-servicing, speed, transparency, and accuracy for our customers and empower our frontline and back office associates to focus on the decisions that matter. 

• Build and execute a strategy spanning multiple operations teams that will unlock differential customer experiences and enable the Bank and its products to scale seamlessly, meeting its Operational Efficiency targets. 

• Build and lead high-performing, inclusive teams of product managers and extended teams of engineers, designers, strategists and data scientists.

We have a long journey ahead and are excited to bring on inquisitive, strategic, thought leaders who are passionate about customer and associate experiences, ML- and AI-driven automation, and operational excellence to build our future Bank.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 7 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $226,000 - $257,900 for Director, Product Management

 

New York, NY: $246,500 - $281,300 for Director, Product Management

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salar