Pharmacy Technician Data Entry

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15-minute weekly check-ins reviewed by their manager and yearly performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our Career page on our website.

About the role

The Data Entry Pharmacy Technician is responsible for typing prescriptions, answering incoming phone calls, completing Zendesk tickets, and delivering excellent customer service. This is a full-time position, reporting to the Customer Care Pharmacist.

What you'll do

• Answer incoming calls from patients and doctors’ offices
• Accurately enter information and search the appropriate database system to: respond to patients' or doctors' inquiries, complete patient intakes, type new prescriptions, process refills, and check status of orders
• Call Escalation: When needed, collect data and create accurate and detailed Zendesk “tickets” for escalated calls so the appropriate party is able to assist customers
• Demonstrate exceptional, professional, and genuine etiquette and phone skills when answering calls, placing callers on hold, transferring calls, taking messages, or other duties
• Use a variety of technology and information resources to attempt to provide First Call Resolution to customers
• Follow a set of guidelines designed to provide consistent service and answers to customers
• Use your best critical thinking and problem-solving skills to try to help the customer
• Assist and collaborate with a large team of pharmacists, data entry, compounding technicians, and shipping personnel to fulfill orders efficiently
• Fulfill other (technician) duties as assigned by supervising pharmacist or leads
• Assist in any duties necessary to ensure the functionality of the business

Qualifications

• Minimum of High School Diploma/GED
• Licensed pharmacy technician in good standing with the CA Board of Pharmacy
• At least 1 year of pharmacy technician experience in a retail, specialty, or compounding setting
• Preferred 2 years of experience with pharmacy software or other retail database systems
• At least 2-3 years of customer service experience (preferred in a pharmacy or healthcare setting)
• Type at least 60 wpm
• Pass drug screen test, background check, pre-employment verification process
• Read, understand and be compliant with HIPAA
• Proficient in CA pharmacy law pertaining to pharmacy technicians

Skills and Abilities

• Ability to effectively communicate in a brief and clearly expressed manner
• Ability to read the tone of someone’s voice and measure the cadence of the conversation to determine whether the prospect is satisfied or not
• Ability to perceive, understand, harness and manage emotions
• Ability to work with technology including but not limited to PK Pharmacy Software, Zendesk, Guru, Outlook, and credit card system
• Experience with customer service and multi-line phone system is preferred
• Familiarity with drug terminologies
• Strong organizational and interpersonal skills
• Ability to build quickly on conversation and build relationships
• Ability to stay calm and positive in stressful situations
• Ability to multi-task and work in fast-past environment
• Great leadership, customer service, and teamwork skills
• Able to communicate effectively, both verbal and written, in the English language
• Attention to detail
• Ability to problem solve effectively
• Ability to follow policies and procedures, basi