Channel Account Manager

ABOUT US 

Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers. 

We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation. 

Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland. 

   

 

WHAT IT MEANS TO BE A BOOSTIE  

Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these values:   

• No Hide, Go Seek: Be accessible to colleagues, seek out what you need, and ask others for help.  
• Positive Vibes: Bring positive energy and have a “solutions” oriented mindset to problem solving.  
• Be Bold but Stay Humble: Appreciating that every voice matters, use yours and be confident. We believe that squeaky wheels fix problems.  
• Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.  
  

In 2023 and 2024  Boostlingo was recognized as one of Inc. Magazine's Best Workplaces. This esteemed recognition reflects the dedication that our incredible team has to embodying our Core Values every day and we couldn’t be more proud! 

  

 

ABOUT THE ROLE

The Channel Account Manager role will drive retention and growth among our strategic channel partners. This position focuses on understanding partners' business needs and helping them successfully implement Boostlingo's solutions to achieve their business  goals. This position is responsible for effectively coordinating strategic partner expansion, enablement, training, and ongoing relationship management. The Channel Account Manager will help customers grow their On-demand services and utilize Boostlingo's full product suite. You'll expand Boostlingo's market reach and revenue opportunities through these strategic channel partnerships. 

 

 

WHAT WILL BE EXPECTED OF THIS ROLE: 

• Build and maintain strong, long-lasting customer relationships while increasing the retention and growth of Boostlingo’s most valuable customers. 
• Facilitate ongoing account review, modifications, and expansions 
• Execute all phases of the post-sales client lifecycle, including ownership of growth, negotiation of renewals and upsells, and strategic account management. 
•  Develop strategies to expand engagement and enable adoption. 
• Build initiatives with customers to expand product awareness and identify new opportunities for growth. 
• Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPI’s. 
• Achieve or exceed monthly quotas and/or targets 
• Develop expansion and renewal opportunities  
• Monitor customer usage, adoption, and customer health metrics via CX and BI Tool  
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from Boostlingo 
• Negotiate with customers on opportunities to prevent churn and secure optimal terms. 
• Employ pricing strategies that meet the Boostlingo's standar