Director of Client Support & Clinical Services

Description

The Director of Client Support & Clinical Services is responsible for providing strategic direction for client support and clinical services assuring the highest quality clinical services are provided consistently and efficiently through direct supervision of clinical staff and management and oversight of the entire agency’s clinical documentation; this role sets the tone for excellent client service delivery for all programs in Montgomery and Preble Counties, and the 24 hour crisis hotline; leads weekly case review meetings, provides coaching, education, training, and mentoring to the clinical and direct care teams, and provides training supervision to eligible clinicians; provides final clinical decision-making in response to client mental health crises and dilemmas during operating hours of the facilities; oversees Medicaid billing and contracts with managed care providers; is accountable for program outcomes, quality assurance, and quality improvement strategies and assists with new program development and strategic planning; generates and maintains required records, reports and statistical data for programs, and ensures that supervisees comply with agency policy and procedures; monitors service provision and program standards to ensure all contractual requirements and outcomes are met while maintaining accreditation standards; represents YWCA Dayton at relevant local, state, and national meetings; ensures compliance with Dayton YWCA and YWCA USA policies, procedures, programs and best practices; provides strategic leadership to the Executive team to ensure goals are realized; performs other duties as assigned.

SKILLS & 

COMPETENCIES: 

• Leadership: Demonstrated expertise in relationship building, decision quality, customer focus, managing conflict and driving engagement; ensuring accountability and following through on commitments.
• Effective Communication: High-level written and oral presentation skills, with an ability to relate to diverse groups and stakeholders; demonstrated interpersonal savviness with strong moral and ethical values towards the mission of the organization.
• Strategic Thinking: High-level written and oral presentation skills, with an ability to relate to diverse groups and stakeholders.
• Mission Understanding: Demonstrated ability to drive vision and purpose with a deep understanding and commitment to YWCA USA and YWCA Dayton's mission, vision, history, and programs, demonstrated core values.
• Business Acumen: Demonstrated ability in understanding Medicaid billing, managed care providers, ability to negotiate, understand community-based programing, operations, delivering exceptional customer service, cultivating innovation, and attracting and retaining talent.

PERKS &

BENEFITS: 

· Salary range based on overall education and experience

· Health, dental and vision coverage

· Generous PTO and holiday pa

· Life and AD&D insurance; Long Term Disability

· Employee Assistance Program

· YWCA Retirement Fund - Automatic enrollment upon completion of two years 1,000 hours or more worked per year). Employer contributes 7.5% and YWCA USA contributes 3% to contribute a total of 10.5% of gross pay.

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YWCA Dayton 

YWCA Dayton is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be a US citizen authorized to work for an employer in the US, as sponsorship is not available. 

This position is in house only Monday – Friday (occasional evening and weekends may be required) and not remote at this time. YWCA Dayton operates 24/7 1st, 2nd and 3rd shifts, standard operation hours are 8:00am – 5:00pm. Applicants must be local with easily accessible transportation. All employment is decided on the basis of competencies, qualifications, merit and business need.

Visit us at www.ywcadayton.org/careers or Human Resources at hr@ywcadayton.org.

Requirements

EDUCATION & 

EXPERIENCE: 

· Minimum of 4 years clinical assessment, therapeutic interventions and case management experience, ability to document standards for Medicaid billing, managed care contracts, trauma-informed care, crisis intervention, domestic violence, sexual violence, human trafficking, and homelessness; 3-5 years leadership, supervision and management experience; Bachelor’s degree in Mental