Account Director, Thrive for Health

Thrive is a leading behavior change technology company founded by Arianna Huffington in 2016 with the mission to end the stress and burnout epidemic. Thrive helps individuals and organizations improve well-being, performance and mental resilience with its AI-powered behavior change technology platform. Thrive’s Microsteps – small, science-backed steps to improve health and productivity – have been adopted by employees at more than 125 organizations in over 140 countries, from frontline and call center workers to executives at multinational companies.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

We are looking for a highly dynamic, client-facing Account Director who will own and grow key health and life sciences accounts while collaborating cross-functionally to deliver high-quality outcomes. This role is critical to driving strategic partnerships, managing complex client relationships, overseeing overall execution of contracted programs, and supporting revenue growth in a rapidly evolving business. It requires someone who thrives in ambiguity, takes initiative, and is willing to roll up their sleeves—no task is too small. The position will evolve alongside the business and offers significant opportunity to shape its scope and impact.

If you’re not sure that you’re 100% qualified, but this sounds like a role you would Thrive in – we want you to apply! We believe skills are transferable and passion for our mission goes a long way.

How You’ll Contribute

Client Relationship Management

• Serve as primary client day-to-day point of contact across customers; manage relationships and stakeholder alignment
• Own issue resolution, escalations, and overall client satisfaction

Account Delivery & Program Management

• Oversee all deliverables, timelines, and cross-functional coordination
• Ensure alignment between client expectations and Thrive outputs
• Lead meeting cadence, including prep, execution, and follow-ups
• Coordinate across Product, Content, , Powered by Thrive, Legal, Finance, and Third-Party Providers

Account Growth & Strategy

• Own renewals, upsells, and expansions against revenue targets
• Develop and execute account growth strategies
• Support and participate in the sales process and strategic partnership discussions

Proposals, Deals & Contracting

• Develop decks, proposals, and partnership materials
• Support SOW/work order creation, procurement, and contract execution
• Manage renewal discussions
• Coordinate with Legal on the contract review process

Financial Management & Reporting

• Track invoicing and payments 
• Maintain Salesforce hygiene and deliver QBRs and executive updates

Market Expansion & Innovation

• Research new healthcare and pharma opportunities and unmet needs
• Collaborate to win new leads, supporting prep and deal execution
• Develop early-stage concepts, positioning, and pitch materials
• Monitor Track client news and industry signals

Qualifications & Skills

• 5–7+ years of experience in client-facing roles managing complex, strategic accounts
• Proven experience owning or contributing to revenue targets
• Experience with renewals, expansions, and upsells (sales experience a plus)
• Strong program or project management experience
• Ability to manage multiple priorities and stakeholders simultaneously
• Proficiency with Salesforce
• We highly prefer someone with experience in pharma, healthcare, or life sciences

✨ What We Offer:

• 🌍 Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the worl