Associate Customer Success Manager - German Speaker

Job Description

Fluent in German and English is essential for this role.

About the Program
The Scaled Customer Success Associate Program is a structured, immersive experience tailored to help you thrive in a customer-facing role while gaining valuable exposure to the tech industry.

• Comprehensive Onboarding: Begin with in-depth training on Zendesk tools, including AI capabilities and advanced product features, to build confidence in supporting customers.

• Blended Learning Approach: Combine interactive classroom sessions with real-world customer engagements to develop both technical and interpersonal skills.

• Hands-On Customer Engagements: Participate in 1:1 customer sessions and 1:many webinars, and support scaled campaigns that help customers succeed.

• Technical Skill Development: Learn to navigate Zendesk’s platform and become familiar with key features, integrations, and AI-driven solutions that enhance customer experiences.

• Mentorship and Support: Work with experienced team members, including dedicated mentors and buddies, to guide your development and provide ongoing support.

• Global Collaboration: Join a diverse, global team with members in AMER, EMEA, APAC, and LATAM, and contribute to a shared commitment to improving the customer experience.

What You’ll Do

• Engage with Customers: Work with a diverse range of customers—from small retail businesses to larger enterprises—to understand their goals and recommend solutions that drive success.

• Deliver Value: Provide personalized recommendations, lead product demonstrations, and host webinars to guide customers through their journey.

• Collaborate Across Teams: Partner with Sales, Advocacy, Renewals, and Professional Services teams to deliver seamless and impactful customer experiences.

• Leverage Data: Use insights from tools like Salesforce, Tableau, and Zendesk’s own analytics to identify trends, forecast risks, and bolster recommendations.

• Showcase Product Expertise: Develop a deep understanding of Zendesk’s platform and its advanced features, enabling you to help customers optimize their use of our tools.

• Create Scalable Resources: Develop content like video tutorials, best-practice guides, and email campaigns to support customer success at scale.

Who you are

• A degree in Business, Marketing, Technology or a related field.

• Experience in Account Management, Sales or similar fields.

• Strong written and verbal communication skills in English and German, with the ability to explain technical concepts to users of varying expertise.

• Self-Motivated: You take initiative and are eager to tackle challenges independently.

• Adaptable: You thrive in fast-paced environments and can adjust to changing circumstances.

• Problem Solver: You think critically and creatively to develop innovative solutions.

• Effective Communicator: You articulate ideas clearly and value collaboration within a team.

• Continuous Learner: You are committed to personal and professional growth.

• Strong Work Ethic: You deliver high-quality results with reliability and accountability.

• Culturally Aligned: You resonate with our values and contribute positively to our workplace culture.

Why Zendesk
At Zendesk, we’re committed to creating opportunities for growth, innovation, and meaningful impact. This program is an ideal starting point for anyone eager to step into the fast-paced tech industry, providing you with the tools, experiences, and support to launch a successful career. You'll gain hands-on experience with cutting-edge technologies, work alongside industry experts, and help businesses worldwide achieve their goals.

This role is based in Lisbon, Portugal with a hybrid work schedule requiring 3+ days in the office per week.
 

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