Customer Service - Billing/Back Office

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.

Are you an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills and attentiveness?  Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

RESPONSIBILITIES:

• Performs all current billing functions with minimal instructions, and with no/minimal errors.  Has the flexibility to backfill any position as absences occur.
• Able to generate billing batches without error ensuring notice dates are accurate.
• Works bill/transaction batch exceptions and can do moderate account research related to exception type.
• Has full knowledge of commonly used concepts, practices and procedures for billing/back office tasks.
• Work daily queries and reports. 
• Can assist with assigning tasks to ensure completion.
• Accurately work billing/transaction batches and post to system. 
• Complete data entry and various worksheets
• Maintain accounts (mailing addresses, service addresses, etc.)
• May be called upon to assist customers with complex account information.
• Ability to provide rate validation analysis.
• Applies adjustments to accounts or addresses estimated usage.
• Ability to assist with evidence gathering for SOC1 Audit.
• Ability to troubleshoot accounts within the billing process, batch selection issues and most exceptions.
• Full understanding of client's processes and client regulations
• Ability to make provide input to decisions and problem solve client processes to review with supervisor.
• Ability to provide input on making processes more production and cost effective
• Relies on experience and judgment to plan and accomplish goals and a certain degree of creativity and latitude is required
• Full understanding of the service levels for