Connectivity & Network Engineer - Connect Direct

About the job you're considering

We are seeking a skilled and customer-focused Connectivity & Network Engineer to provide technical support for our IBM Connect:Direct service. This role is responsible for managing connectivity issues, troubleshooting network-related problems, and ensuring seamless data transfer between external customers and internal systems. The ideal candidate will be proactive in identifying and resolving technical issues, raising tickets, and collaborating with internal teams to maintain service reliability and performance.

Your role
 

• Serve as the primary technical support contact for IBM Connect:Direct-related issues.
• Investigate and troubleshoot connectivity and network problems affecting data transfers.
• Raise and manage incident tickets for technical issues reported by external customers.
• Collaborate with internal infrastructure, network, and application teams to resolve issues.
• Maintain documentation of support procedures, configurations, and known issues.
• Ensure compliance with security and data transfer protocols.
• Participate in root cause analysis and continuous improvement initiatives.
• Provide timely updates and communication to stakeholders regarding issue status and resolution.
   

Your skills and experience
 

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 3+ years of technical support experience
• Direct Experience with IBM Connect:Direct service
• Experience in cloud technology /Kubernetes /OCP.
• Hands on experience of transmissions protocols (sFTP, TCP/IP, etc ).
• Good understanding of the Secure plus protocols (TLS /SSL, etc).
• Networking and security experience of cryptography applications and data security.
• Hands on administration experience of Windows and Unix, operating systems.
• Windows/Unix scripting experience and XML coding.
• Unix/Windows Connect Direct support experience.
• Willing to work in 24*7 Production Support model.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities &

Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enter