Sr. Product Specialist

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY:                                  

This role is highly diverse and requires an agile contributor to help facilitate internal processes and external communication to ensure clarity of message and deliver on commitments/needs/projects. The ideal Sr. Product Specialist will have experience working with New Product Development, Operations, and Sales in a global business. Creates a hub of communication to connect stakeholders and effectively executed against strategic goals. They will also have built positive relational equity with counterparts, team members, key customers, industry experts, suppliers, and a variety of cross-functional stakeholders to drive progress.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Help quantify market potential of model refreshes through understanding of End-User and Channel Partner “Jobs to be Done”/ voice-of-customer (VOC), that inform sustainably differentiated value opportunities.
• Strong collaborator to understand and deliver against requirements established by senior team members.
• Understand value-based selling propositions through competent engagement with external customers.
• Product Expert of all product/solution attributes, technologies, and performance within scope of applicable products.
• Develop Internal cross-functional, and customer communication media/programs that ensure full understanding of product value-based selling propositions with comparisons to competitive products (ex. Sales manuals, Specification Sheets, demonstrations, etc.)
• Coordinate delivery, demonstration, familiarization, field follow, data acquisition connectivity and other tasks to facilitate field trial activities.
• Partner with various functions to hold virtual and JLG on-site voice-of-customer (VOC) events.
• Participate in Product Definition Development and help translate VoC/market intelligence into evidence supported attributes.
• Analyze market informed VoC data, “Jobs to be Done” and identify trends that may enhance offerings.
• Construct Qualitative & Quantitative tools to acquire market Data effectively.
• Exhibit Strong verbal, written, presentation competencies with the ability to orchestrate compelling messages/tools related to launches, new offerings, portfolio changes, etc. that resonate with internal and external audiences.
• Ensure system updates/product configurations are completed and aligned with customer facing documentation, update as needed
• Structure and Evaluate Market Data, Competitive Comparison Data, Take Rates, Options, to inform project priorities, etc.
• Respond to inquiries to support the organization (ex. Sales, Service, Training, Quality, etc.) at large to meet market/customer requests (ex. Decals, System Updates, Model Performance/Attributes).
• Support Product Management activities such as meeting setup, meeting minutes, and key takeaways
• Consolidate Cross-Product information and develop a cadence to communicate of critical information/updates
• Log, Evaluate, Analyze, Address, and Escalate as appropriate, internal/external market/customer requests and develop resolutions for reoccurrences
• Access and disseminate existing product information to support inquiries (Ex. FAPL/system investigation, Operating Manuals, Specs, Options, Literature, etc.)
• Consolidate & Analyze Secondary Market Data
• Consolidate & Analyze Competitive Data
• Exhibit professional tenacity to deliver results, while modeling People First Principles in all interactions.
• Comfortable with ambiguity, can remain agile to navigate organizational obstacles to accomplish objectives.
• Strong track record of delivering on commitments
• Remain flexible to meet evolving business demands as needed within functional scope.
• These duties are not meant to be all-inclusive and other duties may be added.
   

MINIMUM QUALIFICATIONS:  

• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• A minimum of five (5) years of rel