AFS-BD Ops Support - Sr. Analyst

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Header:

SAP Job Title: ALR-BD Op Sales Support-Anlst III

Band: A3

FLSA Status: Exempt

Job Code: 70021459

Revised Date: 05/10/2023

Job Summary:

The BD Ops Support Sr. Analyst provides prompt, friendly and knowledgeable pre-sale, and post-sale service to AFS, LLC customers, representatives, and broker-dealer employees. The role maintains high quality of work levels in addition to compliance with FINRA and SEC rules and regulations and serves as a go-to resource for BD Operations.

Key Responsibilities:

• Ensures team goals are met; including standards for quality, service-level agreements and utilization
• Responds to operational inquiries from a variety of individuals and business units
• Maintains accurate books and records through automated and manual review of back-office records
• Principal approves new accounts and customer updates
• Ensures team members follow proper policies and procedures
• Responsible for new and on-going product and procedural training
• Works closely with AFS leadership to maintain job aids, create best practices, and propose changes promoting operational efficiencies
• Promotes and fosters team collaboration and continuous improvement to provide AFS customers outstanding service
• Searches for facts and provides accurate information from AFS Policy and Procedures
• Communicates accurate information about products, services, policies, and procedures
• Ensures AFS accounts are in good order and assists processors in clearing any not in good order issues
• Maintains regulatory reports, blotters, and other documentation as needed
• Represents broker-dealer operations in projects which may impact operational processes, as directed by AFS leadership
   

Supervisory Responsibilities

This job does not have direct reports but does provide in office support/leadership to the AFS Mail Team when the direct manager is not in the office.
 

Education and Experience:

• 4 year Bachelors Degree (Preferred)

• 0-2 years experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations:

• FINRA SIE, Series 6, Series 26, and Series 51 (Preferred) or ability to obtain within a timeframe set by AFS

Functional Skills:

• Ability to motivate and provide expert-level assistance

• Excellent verbal communication skills, outstanding customer service ability

• Knowledge of securities industry

• Proficiency in Microsoft Office applications

• Analytical and problem-solving skills

• Ability to work independently and as a team

• Ability to work in the Lincoln, NE office a minimum of 2 days per week

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $48,000.00-$73,875.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Hands. Greater Together. ℠

 

As a Fort