Assistant General Manager - Lincoln Road

Who We Are  

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our guests.   

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 

Position Summary: 

The Assistant General Manager (AGM) supports the General Manager (GM) in ensuring smooth and efficient operations within the shop, acting as a leader on the floor and fostering the Salt & Straw culture. The AGM is responsible for supporting the team’s performance and development, ensuring exceptional guest experiences, and contributing to financial and operational success. They act as an extension of the GM by supervising Team Members, managing daily operations, and stepping into any role when needed to maintain high standards. 

Joining Our Team 

Qualifications: To perform the job successfully, an individual should have the following qualifications: 

• High school diploma/GED.  

• 2+ years of experience in food service, fast-casual dining, or hospitality-focused industry.  

• 18+ months of progressive experience as a leader, manager or supervisor. · Experience in leading a team of 10+ Team Members in a high-volume retail/restaurant establishment.  

• Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement). 

Knowledge, Skills, Abilities: 

• Excellent collaboration and communication skills and the ability to bring Legendary Hospitality into all interactions with team, guest, and vendor relationships.  

• Desire to coach, mentor, motivate and manage Team Members with demonstrated ability to build and lead high-performing teams.  

• Ability to work with people of all backgrounds and identities.  

• Passionate about delivering outstanding guest experiences and leading a team with integrity.  

• Excellent leadership and interpersonal skills with the ability to effectively communicate and build rapport with individuals at various levels of the organization.  

• Self-directed with organizational and problem-solving skills; ability to prioritize, work effectively and positively under pressure and amidst changing priorities.  

• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.  

• Proficiency in MS Office.  

• Fluency in English.  

• Ability to work evenings and late nights, weekends, and holidays. 

Benefits & Perks  

• Financial Flexibility: Optional Everyday Pay for access to earned wages anytime and a 401(k) match with a 50% company match up to 1% of your salary after three months.  

• AGM Bonus Program: Quarterly bonus opportunities designed designed to reward AGMs for driving guest engagement, team leadership, and shop performance.

• Health & Wellness: Medical, Dental, and Vision insurance available the first of the month following or coinciding with the hire date, plus FSA, HSA, Accident, Critical Illness, and Hospital Indemnity coverage options.  

• Mental Health Support: Free, 24/7 access to licensed mental health professionals for you and your family through multiple support options, including text, chat, web, in-person, and group sessions.  

• Work-Life Balance: Two consecutive days off weekly, Paid Sick Time (40 hours upon hire, then accrued at 1 hour per 30 hours worked), approximately two weeks of Paid Time Off (PTO) per year for the first two y