Software Engineer

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

The Software Engineer – Customer Contact Experience (CCX) supports designing, developing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. This role works across full-stack development and voice/SIP-based technologies, requiring the ability to contribute to diverse codebases and collaborate across multiple engineering initiatives. The position demands a well-rounded engineer comfortable moving between front-end, back-end, and communications-layer development, with an aptitude for learning new platforms and delivering reliable solutions in a dynamic environment.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! If you're up to the challenge, apply today!

Job Responsibilities:

• Develop software solutions that support engineering projects and meet customer requirements
• Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
• Create clear documentation for software code, system designs, and business requirements
• Contribute to technology strategy by understanding current technologies and supporting business goals
• Present innovative ideas to improve systems, processes, or services based on industry research
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• 2-4+ years technical engineering experience. (Required)
• Bachelor's Degree plus 3 years of related work experience
• OR advanced degree with 1 year of related work experience
• OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science or Engineering (Required)

Knowledge, Skills and Abilities:

• Full-Stack Development & Java Engineering - Proficiency across front-end and back-end technologies with strong expertise in enterprise-grade Java application development, including backend services, RESTful APIs, and platform integrations; ability to contribute to diverse codebases and deliver value across cross-team engineering initiatives (Required)
• Cross-Team Collaboration - Ability to embed with multiple engineering teams, adapt to varying technical environments, and deliver value across a range of project types (Required)
• Communication - Ability to clearly convey technical concepts to both technical and non-technical audiences, participate effectively in cross-functional discussions, and communicate project status, risks, and decisions with clarity and confidence across all levels of the organization (Required)
• Customer Service - Commitment to understanding the needs of internal and external stakeholders, delivering solutions that meet or exceed expectations, and maintaining a service-oriented mindset throughout the development lifecycle (Required)
• Analytics - Ability to gather, interpret, and apply data to inform technical decisions, identify trends, troubleshoot system behavior, and measure the effectiveness of implemented solutions (Required)
• Technical Writing - Proficiency in producing clear, accurate, and well-organized documentation including software specifications, system design documents, runbooks, API documentation, and business requirements for both technical and non-technical audiences (Required)
• Databricks Platform - Experience working within the Databricks Lakehouse platform, including notebooks, jobs, and cluster management for data engineering or analytics workflows (Preferred)
• Snowflake Data Platform - Experience querying, loading, and managing data within Snowflake, including an understanding of virtual warehouses, roles, and data sharing concepts (Preferred)
• Snowflake SQL & Data Modeling - Ability to write optimized Snowflake SQL and design efficient data models, including familiarity with semi-structured data handling (VARIANT, JSON) (Preferred)
• Telecommunications & VoIP Knowledge - Understanding of telephony concepts, SIP/VoIP protocols, or contact center platforms such as Cisco UCCE/CUCM (Preferred)
• Accessibility Techn