Director of Operations - Retail & Convenience Stores

Essential Duties & Responsibilities

• Manages the preparation, assembly, and service of various food and dining options in a professional manner. Assists with steaming, frying, reheating, and garnishing food displays as needed. Ensures food service stations are set up, stocked, and maintained
• Oversees sanitation of food service preparation facilities and equipment in compliance with applicable standards and protocols. Inspects equipment to ensure proper working condition
• Supervises dining operations to maintain quality customer service. Leads by example when greeting and welcoming students, faculty, staff, and other diners. Promotes a warm and hospitable atmosphere. Adheres to university values with every interaction
• Manages food and beverage sales. Ensures cash management, including sales, cash drawers, and deposits is compliant with university procedures in the department point-of-sale (POS) system
• Collaborates with team members to manage inventories, order supplies, and manage budgets and revenue
• Trains and coaches team members. Encourages and empowers staff to maintain positive attitudes, provide quality customer service, and uphold university values
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of food service production and service techniques and standards
• Knowledge of food sanitation and safety standards and protocols
• Knowledge of point-of-sale (POS) systems operation and management
• Skill in time management, organization, and multi-tasking in high volume environments
• Skill in identifying, evaluating, developing, and implementing solutions to resolve complex problems
• Ability to plan, delegate, train, and coach the work of others

Minimum Education & Experience

• Bachelor's degree in related field
• 7 years of supervisory experience
• Equivalent combination of experience and education may be considered

Job Level Overview

Management and People Leadership Level 3 - Heads a department, multiple smaller functions with a department, or a specialized function with institution-wide span. Integrates strategic thinking to drive cross functional initiatives to optimize efficiency, performance, and innovation.

 

Why Work for RIT Dining

RIT Dining serves thousands of students, faculty, and staff each day, creating meaningful moments across campus. As a university‑owned operation, we’re committed to delivering personalized culinary experiences while providing valuable growth opportunities for both full‑time employees and student workers. You’ll work alongside a diverse team, including students from many backgrounds—to create a welcoming, inclusive environment. Your contributions enhance the student experience as customers and support employees in building the teamwork, confidence, and real‑world skills that drive long‑term success.

• Work–Life Balance You Can Count On
  Predictable schedules with added flexibility during academic breaks.
• Strong Benefits That Support You
  Comprehensive health coverage, employer‑paid disability, and wellness resources.
• Grow With Us
  Tuition assistance for you and your family, plus career development in a collaborative, innovative environment.
• Invest in Your Future
  Competitive retirement plan with up to 8% employer match.
• Time to Recharge
  Generous PTO, 12 paid holidays, and a culture that values your well‑being.
• Meaningful Perks
  Weekly meal benefits and access to campus amenities.
• A Community That Welcomes You
  Inclusive, supportive teams where your contributions make a real impact.

FLSA Category

Exempt

Work Location

On Campus

Compensation

$81,600 - $90,000

Application Materials

When you are ready to complete an application for this position please be prepared to submit the below requested information.  This will be required to ensure your application is processed in a timely manner.

Cover Letter, Curriculum Vitae or Resume

Candidates must be eligible to work in the United States.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verba