Client Service Manager PA - Small Group

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

 

This job partners with assigned Client Managers to maintain and grow existing Small Group business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and producers, and the Organization's internal departments for problem resolution.

This role can be remote or hybrid. If you are within 50 miles of an office you are required to be onsite 3 days a week. T, W, Th. Outside of the 50 miles you will be remote.

 

ESSENTIAL RESPONSIBILITIES

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.

• Assist in the preparation of benefit design analysis for specialized proposals and quotes. 

• Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.

• Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)

• Leverage internal resources to bring the best service and problem resolution to assigned accounts.

• Work closely with Client Installation and Enrollment teams responsible for account processing and set-up to ensure accurate and seamless service delivery.

• Develop documents and processes to ensure effective communication via work plans for all account implementation activities.

• Function as the primary contact for the resolution of the day to day account service issues.

• Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.

• Other duties as assigned or requested.

 

EDUCATION

 

Required

• High School Diploma/GED

 

Substitutions

• None

 

Preferred

• Bachelor's Degree in Business Administration/Management

 

EXPERIENCE

 

Required

• 2 - 4 year relevant, progressive experience in the area of specialization

 

Preferred

• None

 

LICENSES AND CERTIFICATIONS

Required

• State specific Producers License for Life, Accident & Health -Employees hired before January 1, 2020 will have until January 31, 2026, to obtain the life portion of their license.

 

Preferred

• None

 

SKILLS

• Service orientation

• Diligence

• Problem solving

• Communication

• Drive for results

• Evaluates critically

• Influence, persistence and resilience

• Planning and organizing

Language (Other than English)

None 

 

Travel Required

0% - 25%

 

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

 

Position Type

Office-Based

 

Teaches / trains others regularly

Occasionally

 

Travel regularly from the office to various work sites or from site-to-site

Occasionally

 

Works primarily out-of-the office selling products/services (sales employees)

Never