Jobs and Careers

Enterprise Customer Success Manager

Creative Force

Remote, EuropeRemotefull_timeVerifiedPosted 31 Jul 2026

About the role

Enterprise Customer Success Manager

Department: Customer Success

Employment Type: Full Time

Location: Remote, Europe

Description

Our founders started Creative Force with a single goal in mind: to build industry-leading software with really great people. As we've grown, we've stayed true to that vision. Our products are ushering in a new era of creative operations for some of the world's largest brands and retailers. And all along the way, hiring great people has remained a critical business priority.

See, we have this crazy idea that effective collaboration is THE skill of the future and critical to our success. We believe the best outcomes happen when talented, high-caliber people come together with a shared sense of purpose, trust each other, and push each other to grow. That's why we focus on hiring talented people who are also great to work with.

While our backgrounds are diverse, we all share a few important traits:

We love solving challenging problems.
We're passionate about the work we do.
And we're the kind of good humans who make you look forward to that morning coffee chat, who bring positive energy to every meeting, go the extra mile for each other, and make work feel a little less like work.

Lots of job posts claim the same. We think you'll just notice the difference the first time we chat.

What we offer YOU

A fast-growing, exciting, and fun scaleup environment — with multiple international Employer Awards — and not those awards you can pay for, but the kind of awards given based on Employee reviews. It just doesn’t get any better than that.
A flat and transparent organizational structure — no bureaucratic red tape. Your ideas and initiatives will be heard and embraced!
True work-life balance — we see our team members as people, not numbers, and know that a balanced personal and professional life is critical to happiness and long-term fulfillment
A collaborative international environment with colleagues across Europe and USA
A growing Customer Success function with opportunities to influence processes, strategy, and customer experience
A vibrant work culture grounded in the belief that we’re better together
Company trips and events, and much more!

What's the Role?

We're at a stage of growth where we need to raise the bar in Customer Success. That means bringing in someone who has been there, done that, and can help us take our CS function to the next level.

We're looking for an experienced, commercially sharp Customer Success Manager to own a portfolio of Enterprise accounts and play a pivotal role in our customers' long-term success and growth. At Creative Force, our customers are some of the world's biggest brands and retailers. They operate at scale, they involve complex organizational structures, and they have high expectations. This role demands someone who understands that deeply.

You'll serve as a trusted strategic partner to your accounts, but you'll also be expected to drive real commercial outcomes: identify expansion opportunities, lead upsell conversations, grow revenue within your portfolio, and ensure strong, defensible renewals. Adoption and value realization are the foundation. Commercial growth is the goal. You should be comfortable owning that number, forecasting against it, and speaking to it with confidence in pipeline and portfolio reviews.

What you'll be doing

Own a portfolio of Enterprise accounts end-to-end some of the world's largest brands and retailers. You'll build long-term partnerships grounded in trust and delivered value, from go-live through renewal and beyond.
Carry the commercial outcomes for your book. You'll own renewals, expansion, and upsell within your portfolio, forecast against your number, and speak to it with confidence in pipeline and portfolio reviews.
Proactively assess your portfolio and prioritize: you'll continuously read the health, momentum, and opportunity across your accounts and decide where your time creates the most value, rather than spreading yourself evenly or waiting for signals to come to you.
Run QBRs and executive business reviews that move the partnership forward: presenting the value delivered, projecting the value ahead, and aligning stakeholders from end users to VPs and C-level sponsors around a shared roadmap.
Spot where more value is waiting. You'll know your customers' businesses well enough to identify expansion opportunities early and lead those conversations as a natural extension of the partnership — not a quota chase.
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