Deli Staff

Job DetailsJob Location: Moscow Food Co-op Downtown - Moscow, ID 83843Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $15.00 - $16.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Restaurant - Food ServiceJoin Our Deli Team at the Moscow Food Co-op Downtown and on the UI Campus!

Are you passionate about great food and exceptional customer service? The Moscow Food Co-op is looking for friendly, reliable, and enthusiastic individuals to join our Deli Staff.

As a member of our Deli team, you’ll:

Provide outstanding customer service and promote deli offerings
Prepare and serve sandwiches, hot and cold beverages at our coffee bar
Offer product samples and assist with packaging deli items
Maintain cleanliness and organization in your workspace
Follow supervisor instructions and work effectively as part of a team
Open and close the deli as scheduled

Requirements:

Positive, upbeat attitude and ability to work with diverse customers
Strong teamwork and communication skills
Punctuality and reliability, including planning ahead for absences
Ability to stand for extended periods and lift up to 50 lbs
Basic math and general kitchen skills
Must obtain Idaho Food Safety Certification (can be acquired after hiring)

Schedule & Availability:

Full-time: 35–40 hours/week
Part-time: 20–29 hours/week
Shifts: Open/Early Mornings, Mid/closing shifts; Days Vary
Must be available on weekends, holidays, and during university breaks

Why Work at the Co-op?

We’re a community-oriented, values-driven workplace offering a supportive environment, living wages, and excellent benefits. In a recent employee survey, staff overwhelmingly said they’re proud to work here!

All employees receive:

20% store discount
Paid Time Off (PTO)
401(k) retirement plan participation

Full-time employees also receive:

Medical, dental, and vision insurance
Short-term disability coverage
Accidental & hospital insurance
Telemedicine & mental health support

Part-time employees working 20+ hours/week receive:

Dental insurance
Short-term disability, accidental & hospital insurance
Telemedicine & mental health support

Job Description

The Deli Staff plays a vital role in creating an outstanding customer experience by providing friendly, knowledgeable, and efficient service while preparing and serving high-quality food and beverages. Every interaction is an opportunity to build relationships with customers, answer questions, make recommendations, and create a welcoming environment that keeps customers coming back.

Deli Staff are responsible for maintaining an attractive, fully stocked, clean, and organized department while ensuring the highest standards of food quality, food safety, and sanitation. Team members are expected to stay productive throughout every shift by anticipating customer needs, restocking displays, cleaning, completing assigned tasks, and helping teammates whenever customer demand is low.

This position works closely with the Deli Manager and Deli leadership team to achieve department goals related to customer service, sales, labor, food quality, and operational excellence.

Essential Duties and Responsibilities

Customer Service & Guest Engagement

Welcome every customer promptly with a friendly, positive attitude and provide exceptional service throughout their visit.
Engage customers in conversation, answer questions, make recommendations, and educate customers about deli products, ingredients, and specials.
Learn the names and preferences of regular customers to build lasting relationships.
Offer samples and suggest complementary products to enhance the customer experience and increase sales.
Prioritize customers over tasks by immediately assisting anyone waiting for service.
Resolve customer concerns professionally and communicate customer feedback to leadership.

Food Preparation & Service

Prepare sandwiches, salads, beverages, grab-and-go items, and other menu offerings according to established recipes and quality standards.
Serve customers from the deli counter, hot bar, salad bar, pastry case, soup station, and coffee bar with speed, accuracy, and friendliness.
Prepare espresso drinks, teas, smoothies, and other specialty beverages while following established recipes and presentation standards.
Operate scales, espresso equipment, and other department equipment safely and efficiently.
Open and close assigned service areas using established checklists.

Stocking, Merchandising & Department Presentation

Keep the hot bar, salad bar, soup station, grab-and-go case, pastry case, beverage stations, and service counters fully stocked, fresh, and visually appealing throughout the day.
Continuously replenish products, supplies, condiments, packaging, and service ware before they become depleted.
Merchandise products to maximize sales while maintaining attractive displays and proper rotation.
Ensure all produ