Salesforce Agentforce Business Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Long Description

Location: Nashville, TN

We're looking for a Salesforce Agentforce Business Analyst in our Salesforce Practice that is passionate about streamlining business processes. This role is responsible for assisting on client projects to facilitate discovery, conduct requirements gathering and refinement, define process gaps, define configuration specifications, perform quality assurance, and manage project documentation. You will own the Salesforce system and work closely with business users, internal stakeholders and development teams to meet the needs of business, drive process and system changes. If you consider yourself to be self-motivated, detail-oriented and great at solving ambiguous problems, we want to hear from you. 

• Work with clients and end users to gather, understand and define business requirements

• Lead discovery and requirements definition for Salesforce Agentforce use cases, identifying high‑value AI and automation opportunities across Salesforce Core (Sales, Service, Field Service)

• Translate business workflows into Agentforce agent roles, scopes, instructions, and guardrails, ensuring AI behavior aligned with business rules, compliance, and brand standards

• Analyze end‑to‑end processes to identify repetitive, rules‑based activities suitable for Agentforce automation, driving efficiency, cycle‑time reduction, and improved agent productivity
• Author clear, testable acceptance criteria for Agentforce capabilities, including decision logic, exception handling, and human‑in‑the‑loop escalation paths.

• Partner with architects, developers, and stakeholders to align Agentforce solutions with operational needs, data readiness, and measurable business outcomes (ROI, productivity, quality).

• Assist with ongoing system administration including but not limited to: creating and modifying Users, Fields, Validation Rules, Flows, Data Integrity standards and practices and Security

• Create customized reports and dashboards to visualize key business metrics

• Maintain all system documentation and SFDC policies/procedures 

• Troubleshoot production issues in a timely manner and provide internal support when needed

• Work with end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues 

• Understand how Salesforce integrates with our other CRM solutions and customer/business intelligence databases

Key Qualifications: • 2-5 years' experience as a Salesforce Business Analyst/Administration

• Minimum of Bachelor's Degree

• Certifications: Admin, Business Analyst, Agentforce Specialist

• Experience gathering requirements and building custom Salesforce applications

• Proven, hands on project experience with Salesforce Sales, Service and Agentforce

• Effective at managing and prioritizing multiple tasks simultaneously

• Exceptional communication skills, including written and presentation skills

• Excellent data management capabilities

• Agile experience 

Job Description - Grade Specific

Focus must be provided on building solutions and on maintaining, optimizing and improving a clients applications and systems. Develop your knowledge in a business andoror industry domain and a Saas or Package Based solution. One can contribute to a business and technical blueprint and customize the respective Software Package Module. Application Consultant is responsible for unit testing, contribute to integration testing, andoror be responsible for the design and delivery of end user training. Certification: Certification on Saas or Package Based solution and relevant methodology, as available

The base compensation range for this role in the posted location is: $54,300- $130,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited t