Manager, Professional Services

The Manager, Professional Services is a frontline management role with three primary responsibilities: services delivery, people management, and margin management in support of growing ARR.  The Key responsibility is for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders. The Professional Services Manager reports to the Vice President, Consulting Services

What you'll do;

• Ensure successful delivery of consulting services, particularly through effective engagement and customer management.
• Oversee billable consulting services, primarily, in the context of managing engagements and providing team oversight and ensuring on time and on budget delivery of services.
• Lead the scoping, sizing, and estimating efforts for assigned engagements.
• Support the professional and personal growth of team members by consistently offering constructive feedback, coaching, and direction on their personal development journeys, while fostering an environment where they are motivated to take charge of their own career progression.
• Grow revenue through the effective management and expansion of the existing account(s)
• Monitor and analyze key performance metrics to assess the effectiveness of the team and identify areas for improvement.
• Serve as a customer advocate within Everbridge and report customer feedback internally.
• Ensures all assigned team-members have a solid understanding of client business objectives and the plans in place to attain those objectives.
• Help build programs that the TAMs (Technical Account Managers) will execute to effectively grow our enterprise customers.

What you'll bring:

• Demonstrated ability for people management, including hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions.
• Strong sense of urgency for customer issues.
• Comfortable leading larger teams including cross-functional members as needed.
• Proven track record or experience working effectively with sales leaders to help identify opportunities and present solutions within an account.
• 4+ years in a managerial role (professional services, account management, project management etc.)
• Bachelor’s degree in management, Business, Technology, Computer Science, or equivalent experience.
• Prior experience leading the scoping and delivery of technology services engagements.
• Ability to manage tasks, schedules, deliverables, budget, and project risk scope and expectation management with customers.
• Demonstrated ability to manage technical personnel and processes associated with enterprise software sales and related professional services.
• Experience collaborating with account management, engineering, product management, and product marketing teams.

The reasonably estimated salary for this role at Everbridge ranges from $105,900 - $141,2000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.




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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.