Account Manager, SaaS Customer Success

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition: 

• 2024 Facilitiesnet Readers' Choice Award Winners for Software
• Forbes 2024, America's Best Startup Employers
• 2024 Fast Company Most Innovative Companies
• 2024 AHR Expo Innovation Awards Winners for Software
• Built-In, Best Midsize Places to Work In Austin 2023 & 2024

Interplay Learning Ethos:

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Position: Customer Success Account Manager, Commercial MidMarket 

As a Customer Success Account Manager for our Commercial Mid-Market segment, you’ll be the primary point of contact for 50–70 customers, driving adoption, retention, and growth. You'll guide accounts from onboarding through renewal and expansion, ensuring they realize the full value of our skilled trades training platform. This role blends customer success and account management—ideal for someone with 2+ years of experience owning a book of business and leading both strategic engagement and revenue outcomes. You are someone who thrives in a dynamic environment and enjoys combining product expertise, relationship building, and growth strategy. 

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Career development in a dynamic, high growth environment
• Passionate, collaborative team 
• Innovative product - EdTech, VR, AI

What you’ll do: 

• Build and manage strong customer relationships, serving as the primary post-sales point of contact and trusted advisor.
  
  
• Lead onboarding and training efforts to ensure successful implementation and early adoption of the platform.
  
  
• Drive product usage and value realization by monitoring engagement, providing best practices, and conducting strategic business reviews.
  
  
• Act as the customer advocate, coordinating cross-functionally to resolve issues, gather feedback, and influence product improvements.
  
  
• Manage renewals and identify growth opportunities, proactively securing contract extensions and collaborating on upsell and cross-sell efforts.
  
  

Who you are:

• Takes Ownership - acts like a CEO of your own book of business, and approaches it with curiosity, proactiveness, and resourcefulness.
• Coachable - brings a life long learning mindset.
• Collaborative Team Player - eager to learn from their teammates, and contribute to the team. 
• Exceptional Communicator and presenter, able to engage effectively at all levels, including C-suite executiv