ITS Endpoint Engineer

Requisition ID:  34197  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

 

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE: ITS Endpoint Engineer

 

 

JOB SUMMARY

Leads initiatives to design, develop, test and implement solutions for enterprise endpoint client services. Provides tier 2 technical support and service restoration for daily operations and project efforts in a complex, distributed computing environment.  Manages assigned projects by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Resolves problems, creates conditions and processes to support change. Works independently, requiring limited direction from more senior staff or management. Work closely with other groups such as Architecture, Applications Development and Information Security to design and develop client endpoint solutions. Provides information technology mentoring and training to team members and internal customers.

 

ESSENTIAL DUTIES

• Leads technical implementations such as: upgrades to endpoints; planning, testing, and deploying technology; and integration with backend services. 
• Within the context of the ITS/Business Strategic Plan, operates largely independently in supporting information technology through activities such as analyzing business/technical needs; designing, coding, testing, implementing, maintaining, and documenting information technology solutions.
• Works closely with Enterprise Architecture, Information Security and Application Development to design, engineer, develop and implement new, changed or enhanced solutions; Responsible for documenting, mentoring and training other IT support technicians to support deployed solutions.
• Provides subject matter expertise and escalated operational support for resolving incidents involving enterprise endpoint services including hardware, operating systems, applications and clients.
• Develops, trains to, and maintains pertinent documentation and procedures according to industry, vendor, Terumo BCT, and ITS standards.
• Following Terumo BCT ITIL processes, position will lead problem investigation teams, pulling in necessary resources, documenting analysis and recommendations, and following through on recommended solutions.
• Will act as technical lead and systems liaison on ITS projects and other initiatives.
• Collaborates with team members and associates and contributes to efforts to develop, design, implement, and continuously improve endpoint services.  

• Proactively seeks information and utilizes analytical and creative problem-solving skills along with standard processes and technologies resulting in secure and reliable connections to and use of systems, applications, and infrastructure.
• Leads hardware, software, and service enhancements by identifying and quantifying associate requirements, noting the gaps between requirements and the capabilities of existing technology, and recommending proactive improvements. 
• Utilizes analytical and communication skills in the development and modification of written procedures, processes, and technical support knowledge base, resulting in content tailored to the level and type of audience for support and issue resolution.
• Develops implementation plans and timeline of projects, provide status reports, exchanges relevant information with management and project teams, and meets timeline. 
• Stays current with relevant advances in technologies. This can include: on-the-job training, attending technical courses