Bike Rental Staff - Summer 2025

Location: Bend, Oregon

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• Free employee season pass and free or discounted dependent(s) season pass

• Free and discounted friends & family day passes

• Free transportation to & from Bend, Sunriver, and La Pine

• Discounts across the resort (food & beverage, retail, rentals, lessons & more)

• Employee housing program

• 401k with up to 5% company match & immediate vesting

• Discounted onsite daycare

• Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)

• Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

As a member of the bike rental team you will be responsible for correct bike setups for guests, renting equipment out, checking equipment in, sizing pads, sizing helmets, and giving basic instruction on bike use to guests. You will also be responsible for washing bikes and helping with basic maintenance on the rental bike fleet. You will need to help with maintaining rental shop cleanliness and organization. Experience in bike service, tools, componentry, equipment, and knowledge of the Mt. Bachelor trail system is strongly preferred. This is an inside/outside job that requires extended periods of standing, bending, pushing, reaching, and bike riding. Strong guest service skills, communication skills, an eye for detail, and the ability to work individually and as a team are critical!

Essential Functions/Major Responsibilities

• Provide technical expertise to guests, employees, and key mountain departments.

• Help with mountain bike maintenance, safety inspection, and accurate document handling about fleet service and rental management.

• Perform the daily opening and closing procedures including the cashier station, tool maintenance, cleaning, security, and signage.

• Operating a cash register with great accuracy.

• Inspect, tune, and adjust rental bicycles for guests while properly checking them out to individual guests.

• Correctly size helmets, bike pads, spine protection, and bike shoes for guests.

• Ensure rental bikes are checked back in correctly.

• Perform daily shop cleaning, upkeep, inventory, and special projects including locating lost/missing equipment.

• Participate in applicable training programs and attend department meetings.

• Provide information about the resort, retail, rental, and repair shop, and equipment, products and services available.

• Ensure that all steps are taken to promote safety for guests and employees.

• Follow the proper release of liability procedures.

• Perform regular fleet inspection and necessary fleet maintenance services and/or communicate such repairs to repair tech.

• Other duties as assigned.

Secondary Function

As needed you will give basic mountain bike riding tips/tricks to guests. Provide sales assistance to Retail and Gateway Sales Center when needed.

Job Scope

Mt. Bachelor Rental team works together in a fast-paced atmosphere. Our staff is required to be knowledgeable and professional. Our staff must be passionate about the sport and willing to use their knowledge to assist our guests. Our team must share a passion for perfecting our service and techniques so we can continue to provide the best bike setup, tuning, and repair experience possible.

Interpersonal Contacts

Guests, Instructors, Bike Patrol, and fellow employees.

Specific Job Skills

• Licenses/Certifications: Ability to learn essential product knowledge provided by the manufacturer, certification, or comp