Patient Access Associate - Doral

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The University of Miami Health System at Doral has an exciting opportunity for a full-time Patient Access Associate.

The University of Miami Health System has opened the second phase to our state-of-the-art facility in Downtown Doral that serves as a western hub for our distinguished regional network of ambulatory services. This 160,000 square foot expansion will continue to bring world-class academic medicine, cutting-edge technology, and innovative treatment options to the rapidly growing Doral community.  UHealth at Doral will have services through the Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, and the Desai Sethi Urology Institute, as well as specialties such as cardiology, endocrinology, otolaryngology, gastroenterology, dermatology, and more. The expansion will provide residents with innovative, specialized medical services in the heart of their community.  UHealth at Doral has 8 operating rooms, 3 endoscopy procedure rooms, 33 cancer treatment bays, over 60 multidisciplinary exam rooms, and supporting ancillary services like imaging, lab, and respiratory therapy.

The Patient Access department has an exciting opportunity for a full time Patient Access Representative Associate to work at Doral. The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. 

• Serves as the first point of contact for patients and customers entering facility/department.

• Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.

• Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience.

• Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present.

• Assists patients in navigating self-serve kiosks.

• Queues patients for check-in/out.

• Identifies patients arriving late and communicates with clinical team.

• Confirms patient identity and places wristband on patients.

• Identifies patients at risk of falls and places appropriate wristband.

• Provides updates to patients waiting in reception area.

• Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM REQUIREMENTS:

• High School Diploma required.

• Customer Service Experience preferred

Knowledge, Skills, and Abilities:

• Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.

•  Subject to potential contact/exposure to patients who can transmit contagious diseases.

• Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)

• Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.

• Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. 

• Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.

• Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment.

• Knowledge of health care regulatory guidelines and c