Insights & Strategy Operations Lead

Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role:
Hinge is hiring an Insights & Strategy Operations Lead to shape how the team works and grows. The mission of the Insights & Strategy team is to uncover deep human insights, and translate them into business-wide strategies that shape how Hinge leads and innovates in the dating app category. We’re a group of strategists and researchers who care deeply about understanding people, and using that understanding to guide where Hinge goes next.
This person is both the operational backbone of the team and the link between Insights & Strategy and the rest of the company. You’ll design how work flows through the team, making sure people, time, and partnerships are set up for impact. You’ll also help bring insight to life across Hinge by connecting dots between teams, building alignment, and ensuring what we learn moves the business forward.

Responsibilities

• Operational Leadership: Lead the planning and delivery of the team’s work, bringing clarity to priorities, timelines, and deliverables so projects move smoothly from idea to impact.
• Budget Ownership: Oversee the Insights & Strategy budget, track spend, and guide investment decisions across research, partnerships, and tools.
• Resource & Capacity Planning: Partner with Insights & Strategy leadership to plan team bandwidth and resourcing, keeping the group focused on the highest-impact work.
• Agency and Vendor Management: Lead day-to-day relationships with external research and strategy partners, from scoping and contracting to ways of working. Partner with Legal and Procurement on contracts and compliance.
• In-House Research Operations: Scope and manage custom, in-house research projects from start to finish, ensuring rigor in methodology, compliance, recruitment, and cross-functional alignment.
• Strategic Planning & Roadmap Design: Partner with Insights & Strategy leadership on annual and quarterly planning. Determine what work should be done in-house vs. with external partners, sequence priorities thoughtfully, and keep the team focused on what matters most.
• Insight Activation: Create engaging ways to share insights across Hinge — from leadership sessions to company-wide moments — turning understanding into action. 
• Systems & Continuous Improvement: Refine the tools, processes, and documentation that keep work transparent and effective. Make it easier for the team to see progress, learn from outcomes, and celebrate impact.

What We’re Looking For

• Operational : 8+ years in operations, project management, or strategy roles — ideally within marketing, research, or insights — with a proven experience managing complex, multi-stakeholder initiatives from brief to delivery.
• Collaborative Strategist: A systems thinker and problem-solver who partners closely with researchers, strategists, and marketers to turn insight into action and bring structure to creativity.
• Mission-Driven: Passionate about Hinge’s mission to inspire intimate connection and create a less lonely world.

Must Haves:
• Experience with research and strategy teams or agencies.
• Familiarity with tools like Asana or Monday.com.
• Comfortable partnering with senior leadership and influencing decision-makers; experience working with C-suite leaders is a plus.

As a member of our team, you’ll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.