Premium Lead, VIP Services| Part-Time | The Dome

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Premium Lead will oversee the VIP experience at The Dome, ensuring exceptional service and seamless operations within premium areas. This role involves supervising VIP staff, coordinating with various departments, and maintaining the highest standards of guest satisfaction.

 

This role pays an hourly rate of $30.00-$35.00.

 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 8, 2025.

 

Responsibilities

• Guest Experience Management: Ensure VIP guests receive prompt, courteous, and personalized service, enhancing their overall experience.
• Staff Supervision: Lead and manage VIP suite servers and hosts, providing training and guidance to maintain service excellence.
• Operational Coordination: Collaborate with kitchen staff, bartenders, and other departments to ensure efficient service delivery.
• Event Oversight: Monitor VIP areas during events, addressing any issues promptly and ensuring compliance with venue policies.
• Sales and Upselling: Implement suggestive selling techniques to enhance guest experience and increase revenue.
• Compliance and Safety: Ensure adherence to all food safety, responsible alcohol service, and venue policies.

Qualifications

• Experience: Prior experience in upscale dining or VIP service environments, preferably within high-capacity music venues or event spaces.
• Skills: Exceptional communication and interpersonal skills, with the ability to engage a diverse clientele.
• Knowledge: Strong understanding of food and beverage pairings, and familiarity with multi-level venue layouts.
• Attributes: Professional appearance, positive attitude, and a commitment to providing outstanding guest service.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.