Senior Human Resources Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Human Resources Manager

What does a successful Senior Human Resources Manager do at Fiserv?

In this role, you will be a key creative business leader who will closely collaborate with Financial Institutions Group (FIG) leadership team to deliver on our people strategy. In this role, you will deliver a full spectrum of both strategic and tactical HR support and programs to the organization from educating clients on our practices, employee relations, performance management, career development to advising on various management issues.

What you will do:

• Acquire an in-depth understanding of the organization, including key functions, processes and market. Support the success of the organization’s strategic plan. Coach and counsel leaders to optimize their human capital via employee engagement, organizational design and effectiveness, employee relations, change management, learning & development, and performance management efforts.
• Initiate workforce analysis and organization design activities with business leaders to ensure structure and staffing are proactively managed to meet short and long-term business goals and desired retention is achieved.
• Interpret data to develop and drive people strategies. Track and report staffing, retention, attrition, and other data to management; recommend programs and/or enhancements as appropriate.
• Develop meaningful partnerships with various levels of leadership, front line associates and HR Centers of Excellence (i.e. Talent Acquisition, Compensation, Global Mobility, etc) .
• Design and deliver talent planning activities that will identify leadership development priorities and succession plans. Focus efforts on accessing development needs and promoting a learning environment which supports on-the-job opportunities.
• Advise on compensation initiatives. High level of competence interpreting internal compensation framework and external market survey data. Identifying emerging trends.
• Lead and drive change management activities within the business in a timely, professional, and lawful manner and communications regarding change are clear, concise, and consistent.

What you will need to have:

• 10+ years experience Human Resources experience in talent management, employee relations, performance management and coaching, organizational learning, and development, change management and/or progressive HR responsibility
• Knowledge of local, state, and federal laws governing employment issues
• Experience in project management and Excel skills
• Bachelor's degree in Human Resources Management, Business Administration, or a related field

What would be great to have:

• PHR/SPHR Certification or SHRM-CP/SHRM-SCP
• Experience in Workday

Important info about this role: 

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding.
• Ability to travel up to 10%.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at work: 

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program. 
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive cul