GSE & Tools Customer Solutions Manager

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Job Description:

A great opportunity as a GSE (Ground Support Equipment) & Tools Innovation and Business Development (m/f) has arisen within Airbus Commercial Engineering & Maintenance, Customer Services Organization.

The GSE Business is today shy of 200M$ revenue per year and is growing fast. New technologies, such as electrification, automation, additive manufacturing, augmented reality, IoT, artificial intelligence … are guiding our design developments in order to decrease manufacturing lead time, improve ergonomy and offer to the end Customers the best user experience.

You will be integrated within the GSE & Tools Engineering Department, in charge of developing, qualifying and documenting the toolings to support Airlines and MROs (Maintenance, Repair & Overhaul) organisations in performing inspection and maintenance tasks on Airbus aircraft.

You will be joining a team of 50 people, plus another #100 in various other correlated functions.

The jobholder reports to the HO Program & Engineering, Fleet Efficiency & Engineering, Airbus Americas Customer Services Inc, and operationally to the HO Customer Business Development, Airbus SAS. 

Job Summary: 

You will be the strategic architect responsible for driving the long-term vision and business strategy for the Ground Support Equipment (GSE) & Tools portfolio across the Americas (North, Central, and South America). You are accountable for transforming this high-potential region into a primary engine for our global growth, directly contributing to our $222M revenue ambition. By identifying and translating complex customer challenges into pioneering GSE solutions, you will solve new problems through innovative methods. You will operate with a high degree of autonomy, leading co-creation partnerships with key customers and internal stakeholders to ensure our solutions deliver unparalleled value and strengthen the Airbus brand.

Primary Responsibilities: 

Strategic Business Development & Opportunity Creation (30%)

• Ensure the translation of heterogeneous customer challenges into concrete, high-value GSE and Tool solutions.

• Define and lead the end-to-end business case development for all new product opportunities originating from the region, conducting SWOT, financial, and risk/opportunity analyses to secure Go/No-Go decisions.

• Take accountability for the regional product pipeline, monitoring new developments to ensure on-time, on-quality, and on-cost delivery.

High-Level Sales & Commercial Influence (20%)

• Act as the lead technical and commercial authority in the region, influencing Satair sales campaigns and negotiating with customers at high levels.

• Directly impact the achievement of regional sales targets by providing expert consultation on Smart Tool and Tailored Tool solutions, differentiating the Airbus offer in a competitive landscape.

Regional Ecosystem & Partnership Strategy (20%)

• Define and implement the regional strategy for GSE vendor partnerships, scouting new technologies (automation, IoT, AI) and establishing commercial agreements for the Alternate Validation service.

• Your actions and decisions will have a direct, long-term impact on our technology roadmap and competitive positioning in the Americas.

Contractual & Commercial Accountability (10%)

• Carry out and manage the interface with Airbus Americas legal and contracts departments, ensuring alignment for all service sales and co-development partnerships.

• You hold accountability for validating the commercial and contractual frameworks for service sales with