Strategic Business Transformation Director

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Enterprise Transformation team drives large scale transformation from start to finish and serves as a connector across the organization to ensure realization of intended business outcomes. As part of company-level Portfolio planning, we drive our company’s top priorities through project intake and assessment, portfolio planning, prioritization, and performance reporting. We then align partners on program governance, roadmaps, project plans, scope, and delivery across impacted groups. And to ensure adoption, and implement strategic change, communication and enablement strategies to drive behavioral change and adoption of new processes, policies, technologies and ways of working. This role will be focussed on leading and managing transformation initiatives focused on improving Commerce for Sales led and Digital (.com) policy, processes, systems and data in partnership with sales, marketing, and customer success teams.

This position is an individual contributor role reporting to the Vice President, Enterprise Transformation and Program Office.

Responsibility

• Lead by example, fostering a team culture that values collaboration and facilitates personal and professional growth
• Lead and run transformation initiatives focused on improving Commerce for Sales led and Digital i.e. self service (.com) routes to market, including policy, processes, systems and data in partnership with sales, marketing, and customer success teams
• Align transformation programs with bold goals to boost renewals, growth, and new GTM motions
• Present to top leadership, build consensus, and confidently drive decisions about solutions, policies and procedures that shape the future
• Rally cross-functional teams to deliver strategic transformations that create real impact aligned to organizational strategy
• Be a trusted advisor to Commerce partners and lead efforts to transform attitudes and guide collaborators through the transformation journey for Sales, Partner and Digital commerce
• Lead by example and foster collaboration, growth, and an atmosphere of excellence
• Drive end-to-end commerce transformation, focusing on modernizing processes such as Quote-to-Cash (QTC), Order-to-Fulfillment, and Billing-to-Revenue, to enhance customer experience, and deliver measurable business outcomes
• Drive transformation, company readiness and improvements for Digital, Direct and Partner led Commerce workflows, including Onboarding/adoption and Enablement Workflow, engagement and Order Management workflow, Configure to Quote, Support and Services workflow
• Define and drive CPQ/Commerce roadmap, program execution and facilitate program activities to modernize the CPQ platforms and standardize CPQ services to allow faster time to market, operational efficiencies and zero touch transactions for new offers, trials and features
• Collaborate with senior leadership to align Commerce and Self Service transformation initiatives with overarching business goals and strategic objectives
• Lead and implement transformation initiatives within service operations to optimize processes, enhance both internal and external customer experiences, and drive efficiency across service delivery models
• Collaborate with cross-functional teams to implement innovative solutions that align with business objectives and improve service outcomes
• Leverage PMO tools and methodologies to implement and manage scope, timelines, risks, and resources
• Facilitate timely and accurate executive communication to broad audiences
• Liaise between executives and operational teams to drive alignment and clarity
• Manage across regions and cultures, ensuring global alignment to achieve outcomes
• Implement mechanisms for continuous feedback and improvement
• Build frameworks for tracking and reporting business performance, driving data-informed decisions
• Lead the evolution of systems and processes to support company growth and prepare for the next stage of maturity
• Drive initiatives with an outside-in approach, prioritizing exceptional user experiences

Job Designation