20708 - IT Program Manager Design

Provide leadership and guidance to a team that ensures efficient and effective technology initiatives are delivered to users. Ensure programs and projects are conducted in alignment with VDOT's technology strategy. Supervise staff in delivering a catalog of IT services for the Design Team, Business Systems Analysis, and Solution Architecture. Deliver services across the Software Development Lifecycle. Participate in planning and delivery of strategic ITD initiatives. Ensure programs and projects are conducted in alignment with VDOT's technology strategy.

How you will contribute:

Business Process Improvement: Identify business processes that may be improved with technology solutions. Create processes and tools to facilitate increased efficiencies.

Execute Program : Assign resources and manage individual contributors to produce high-quality deliverables for catalogs such as the Design Team Service, Business Systems Analysis, and Solution Architecture. Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented. Provide status reports as directed on team’s assigned work, timelines, schedules and progress. Ensure compliance with required VITA, DHRM, VDOT, and ITD policies, processes and procedures. Maintain and evolve program Unit Plan, including Quarterly performance metrics, and Annual performance lifecycle. Co-chair a monthly Architecture Community of Practice, including selection of topics and overseeing preparation of content.

IT Policy Compliance: Ensure compliance with VDOT and VITA policies, standards and guidelines governing IT computer systems.

Improve Operational Processes : Document team processes and related control points. Apply controls, manage by exception, and seek continual process improvement.

Lead, Supervise and Develop Staff : Ensure the development, training and performance improvement of assigned ITD staff. Apply concepts, practices, and procedures of supervision and leadership in each assigned functional area. Perform annual Performance Planning and Evaluation for assigned ITD staff. Manage hiring/dismissal and timesheet approvals for Staff Aug Contractors.

Manage Programs and Projects: Plan, oversee and implement delivery of technology projects or services. Oversee staff assignments and priorities. Develop training plans for team members. Develop and implement procedures, processes and best practices. Provide strategic planning for program areas and recommend new technologies.

Oversee Initiatives: Oversee Information Technology initiatives for assigned program. Assign resources to project teams to complete deliverables.

Program Maintenance: Oversee work and staff in assigned program to ensure consistent process and quality standards are implemented.

Reporting: Provide status reports on project plans, timelines, schedules and progress updates. Participate in strategic planning for programs, projects or systems.

Strategic Management: Work with peers and subordinates to define strategic direction for assigned technology program and product lines and deliver on strategic initiatives. Evaluate tools and prioritize work efforts with stakeholders from ITD and business units.

What will make you successful:

Ability to collect and organize performance metric data to present to management.

Ability to create and deliver strong presentations.

Ability to develop and implement work plans.

Ability to develop and utilize controls-oriented procedures in an IT environment.

Ability to develop, interpret and apply policies and procedures in an IT environment.

Ability to establish and maintain professional working relationships and interact effectively with customers and vendors.

Ability to interact and communicate effectively orally and in writing with internal and external customers.

Ability to lead and facilitate meetings.

Ability to manage by exception and escalate based on risk.

Ability to multi-task in a fast-paced environment.

Ability to supervise and coordinate multiple projects and teams of a complex and technical nature.

Ability to supervise technical staff and manage IT programs.

Knowledge of technology and methodology of computer and network systems and software.

Skill in organizing and prioritizing activities.

Skill in researching best practices and applying them to organizational guidelines and policies.

Skill in technical troubleshooting to include applications, systems and network problems, etc.

Skill in the use and presentation of tactical decision-making tools such as comparative research, RCA, SWOT, etc.

Skill in the use of computers and software applications.

Technical knowledge and skills in technologies appropriate to assigned program.