Customer Asst Representative II Bilingual

Job Posting Title

Customer Asst Representative II Bilingual

Agency

978 OKLAHOMA TURNPIKE AUTHORITY

Supervisory Organization

Customer Svc Administration–Customer Service Administration

Job Posting End Date (Continuous if Blank)

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

Why join the Oklahoma Turnpike Authority?

The Oklahoma Turnpike Authority (OTA) has been serving Oklahomans since 1947, managing and maintaining a modern, safe, and efficient turnpike system across the state. With a commitment to customer service and innovation, OTA plays a vital role in ensuring smooth and reliable travel for millions of motorists each year. As a part of our team, you'll have the opportunity to make a meaningful impact while working in a collaborative and supportive environment. OTA offers competitive pay, excellent benefits, and opportunities for growth, making it an excellent choice to build your career in public service.

Join us at OTA and be a part of the team that keeps Oklahoma moving!

About the Position
We are seeking a Customer Assistance Representative to join our team and provide exceptional service to customers. In this role, you will assist customers with inquiries regarding state laws, policies, procedures, and account management while ensuring accurate and timely resolutions. If you thrive in a fast-paced customer service environment and enjoy problem-solving, this position is for you! 

Position Overview

The Oklahoma Turnpike Authority (OTA) Customer Service division is seeking dedicated and professional Bilingual (Spanish) Customer Service Representatives to join our team. In this role, you will be responsible for delivering exceptional customer service in a call center environment, assisting customers with their inquiries related to PIKEPASS and Plate Pay services.

We are looking for a candidate with strong communication skills, problem-solving abilities, and a commitment to providing outstanding customer support.

This is a full-time position working Monday – Friday, approximately 7:55am – 4:55pm, working on-site in Oklahoma City headquarters location.

Compensation

• Up to $44,600.00 based on education and experience.

Primary Duties and Responsibilities

• Answering incoming customer calls and providing excellent customer service in a timely and professional manner.

• Researching and resolving customer inquiries related to PIKEPASS, Plate Pay, and other related services.

• Accurately document customer interactions and transactions in the customer relationship management (CRM) system. 

• Assisting customers with payment, billing, and account-related questions and concerns.

• Editing and updating customer accounts as requested, ensuring compliance with relevant policies and procedures.

• Efficiently using internal tools, resources, and databases to quickly find accurate answers to customer questions.

• Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor. 

• Performing other duties as assigned to ensure smooth and effective customer service operations.

Physical Demands and Work Environment

• This position works in a comfortable office setting with a computer for a large percentage of the workday. 

• The noise level in the work environment is usually mild. 

Minimum Qualifications

• Minimum of one (1) year of experience in clerical office work plus one (1) year of experience in customer service, or an equivalent combination of education and experience.

• Must be able to speak fluent Spanish.

Preferred Requirements, Special Skills or Knowledge

• Experience in customer service.

• Basic math, spelling, punctuation, and grammar skills.

• Excellent interpersonal and communication skills.

• Ability to communicate clearly and concisely.

• Ability to read and understand written materials, including emails and policy papers.