AVP Agency Account Manager

Position Summary: Under the direction of the Regional Agency Manager, this position supports an agency program by performing agency visits, monitor agent operations, deliver sales and marketing support, expanding the company's book of business, insure implementation of agent corrective actions and compliance with company policies and procedures.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily.

• Be knowledgeable about the title insurance industry and trends.
• Identify prospective Agents, lead generation and conversion.
• Contact new and existing Agents to discuss needs. Maintain contact lists and follow up with Agents to continue building relationships.
• Emphasize the features of Alliant National to highlight how they solve agent problems. Be an expert in solving Agent needs.
• Meet designated sales numbers by customizing marketing strategies to engage Agents and increasing remittances.
• Help Agents lower their risks, their costs and expand their business and build exceptional loyalty to Alliant National by our Agents, building exclusivity of our brand.
• Represent Alliant National at various industry events.
• Negotiate prices and terms and prepare agreements.
• Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Manages day-to-day aspects of the department and its personnel to ensure projects are completed and goals and agent needs are met.
• Collaborates with other managers to plan, direct, and coordinate programs and projects.
• Collaborates with other managers to analyze costs, benefits, and losses of company profits. Assist Regional Agency Manager in profitability analysis of agents.
• Drafts, submits, and presents various performance and management reports.
• Manages conflicts and resolves complaints about or within the department.
• Recruits a strong base of the 'finest' agents in the State Market.
• Makes reports to Regional Agency Manager or as directed, pertaining to title insurance reports or Quality Assurance Reviews findings.
• Participates in audits of agents' premium production and policy inventory reconciliations.
• Responsible for the timely collection of accounts receivable.
• Follows up on Quality Assurance Findings to insure the implementation of corrective actions and status of recommendations.

• Monitor agents' compliance with regulatory requirements and advises Regional Agency Manager, President and Executive Management of critical issues and recommended action.
• To deliver the education programs already in place and add State specific programs to enhance training and education offerings to agents.
• Evaluate agent operations, measures performance, analyze results, and prepare periodical and special reports for agents as requested.
• Performs other related duties as assigned.

Supervisory Responsibilities: 

• May hire and train new staff or assist management with this process.
• Coordinates and oversees the day-to-day workflow of designated staff within the department.
• Conduct performance evaluations that are timely and constructive.
• Assists the manager with personnel actions, including discipline and termination of employees in accordance with company policy and HR.

Competencies: To perform the job successfully, an individual should demonstrate the following:

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

Managing People -- Develops employee skills and encourages growth. Inclusive in planning. Makes self-available to employees as needed. Provides direction and gains compliance. Provides regular performance feedback.

Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an