Production Assistant

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 8 successful locations launched nationwide in under 4 years. Our BRAND NEW Metro Detroit office will make the 9th location! Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

Are you someone who has experience collaborating closely with customers? Do you possess exceptional skills in multitasking and schedule management? If the answer to these questions is yes, then we would love to speak with you about our Production Assistant position in Farmington Hills, MI.

KEY RESPONSIBILITIES OR PRODUCTION ASSISTANT:

• Coordinate with Sr. Production Manager to set the install schedule. (3 months in advance)

• Assist the Installation Managers and Sales Managers in promptly resolving any holds within a 72-hour timeframe to ensure timely completion.
• Partner with Installation Managers to assign Lead Installers to jobs based on complexity.
• Place outbound phone calls to customers in preparation for Installation Day.
• Follow up with customers to adjust Installation schedule.
• Partner with Business Administration Manager to track any change orders, payments, or project updates.
• Assist with day to day coordination of required permits for all installation activities.
• Drive installation revenue via coordination with local municipalities to optimize the installation schedule and ensuring all permits are completed in a timely manner.
• Coordinate daily with Customer Care and Installation teams to optimize the client experience via accurate scheduling of permits.
• Develop and foster a strong working relationship with municipalities and field inspectors.

Compensation: Hourly pay rate is $22+ based on experience

Requirements

• 1-3 years of Project Management or Project Planning experience
• Experience using multiple software applications at once to complete a task
• Able to effectively relate and communicate with all levels of employees and clients.
• Shows a passion for excellence and providing an amazing customer experience.
• Must be dependable - must demonstrate thorough follow-up and responsiveness
• Strong team player
• Must be able to manage multiple tasks/ priorities and easily adapt to changing situations

Benefits

• 40 hour work week
• Monday- Friday Schedule
• Medical/Vision/Dental Insurance
• Paid holidays
• 401K with matching program
• HSA,
• Life Insurance
• Paid Time Off