Customer Support Specialist (Seasonal with Permanent Potential)

Application Deadline: 21 September 2025

Department: Support

Employment Type: Seasonal - Part Time

Location: Remote

Compensation: $22.00 / hour

Description

As a spendfulness app, it’s no surprise January is our busiest month! We get thousands of messages from YNABers who want to start the new year off right. We're looking for friendly, digitally-fluent Customer Support Specialists to help make that happen.
This role begins as a seasonal, part-time position (20-25 hours per week at $22 USD per hour) from late October 2025 through March 2026. We typically hire permanent Support Specialists from our pool of seasonals, and we expect to do this again in 2026.
Here's what makes this opportunity special: this seasonal role is currently the only pathway to join our permanent Support team. We've built the majority of our team this way. In fact, more than half of our support team started as seasonal specialists! This is how we find people who love doing meaningful work in a flexible, supportive environment—and how great people find us. In this role, you’ll work with YNABers who genuinely love the product, learn from our exceptional team, and discover if this is a good long-term fit.We’re YNAB (“why-nab”), a financial education company with a spendfulness app that helps people all over the world spend their money (guilt-free!) on what matters most. For over 20 years, YNAB’s proven method has been changing lives—and people can’t stop telling their friends about the difference it’s made. Think: debt paid off, marriages strengthened, goals achieved, stress erased, and sleep finally restored. But don’t just take our word for it—dive into our vibrant communities on Facebook, TikTok, and Reddit (really!) or skim through our glowing app reviews and you’ll see why people rave about YNAB. We love building something that has a huge positive impact on people’s lives, and we have an impressive education ecosystem that includes live classes, not to mention stellar support (if we do say so ourselves!).You must meet the following criteria to be considered for this role: 

• Personal experience using YNAB 
• Excellent English communication skills (written and verbal)
• Schedule & Availability
  • Schedule: 
    • 20-25 hours per week from late October 2025 through March 2026
    • Work 4-5 days per week in 4-8 hour shifts that fit your schedule and our coverage needs
  • Weekend availability: Work at least one weekend day (Saturday or Sunday) each week
  • Manager check-ins: Attend a weekly 30-minute 1:1 meeting, scheduled within the 10am-2pm Eastern window
• Have a reliable laptop or computer you can use for YNAB work (a tablet or Chromebook won’t quite cut it for some of the programs we use)
• Although we are fully remote, we have some location restrictions for this role. We can only hire people who live in one of the following:
  • The U.S., in one of these states: Arizona, Arkansas, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin
  • Any country outside the U.S. with the exception of the United Kingdom

These aren’t required, but if they sound like you, you’ll probably hit the ground running:

• You have experience in one of the following areas:
  • Technology
  • Education
  • Customer support
• You have a college degree
• You’re located in Eastern, Central, Mountain, or Pacific time zones
• You’re interested in a potential permanent Support Specialist role at YNAB

We live our core values every day at YNAB, and we mean it when we say we are an equal opportunity employer. We believe a diversity of backgrounds, abilities, and experiences is critical to our success, and we are passionate about creating a welcoming and supportive environment for every employee. All are encouraged to apply as we continue growing a smart, hard-working, and diverse team that loves building something that matters.
We have one overarching requirement when it comes to joining our team: our